Director of Health Plan Business Development

BetterHelp

2d•$180,000 - $210,000•Remote

About The Position

BetterHelp is the world's largest online therapy service, aiming to make mental health care more accessible. As the Director of Health Plan Business Development, you will be part of a diverse team dedicated to expanding access to therapy. The company emphasizes employee well-being and professional development, believing that business and individual growth are interconnected. In this role, you will have the opportunity to make an immediate impact, be challenged daily, and receive support from a community of colleagues.

Requirements

5-7 years of experience in health plan partnerships, provider/network contracting, payer strategy, business development, or related healthcare roles, with a demonstrated track record working directly with health plans.
Experience negotiating or working with delegated credentialing, roster-based provider onboarding, or other scalable health plan network models strongly preferred.
Experience working with national health plans, Blue Cross Blue Shield plans, and/or Medicare Advantage networks preferred.
Demonstrated track record of successfully prospecting, closing deals, and onboarding high value and high quality partners and/or affiliates.
Deep understanding of health plan network strategy and operations, including provider contracting, reimbursement, credentialing, provider loading, delegated vs. non-delegated arrangements, claims and network adequacy.
Knowledge of how to identify and classify top opportunities for growth and expansion.
Strong negotiation skills and experience managing vendors and partners.
Creative, entrepreneurial and enthusiastic deal closer who thrives in a startup environment and is able to pivot priorities quickly and balance multiple projects.
Exceptional communication (oral and written), presentation, interpersonal and negotiation skills, as well as the ability to close deals and campaigns with partners on all levels.
Ability to create strong rapport and build and foster long term impactful relationships.
Diligent, thorough and uncompromising in respect to maintaining excellent partner relationships, brand safety and any legal compliance.

Nice To Haves

Experience negotiating or working with delegated credentialing, roster-based provider onboarding, or other scalable health plan network models
Experience working with national health plans, Blue Cross Blue Shield plans, and/or Medicare Advantage networks

Responsibilities

Own and advance strategic relationships with priority health plan partners, identifying opportunities to deepen existing partnerships while selectively pursuing new payer contracts that meaningfully expand BetterHelp's network or strategic capabilities.
Identify and negotiate opportunities to improve existing payer arrangements, including delegated or streamlined credentialing models, provider onboarding and roster processes, reimbursement, network terms, and other mechanisms that improve the scalability of BetterHelp's insurance offering.
Develop new strategic models with health plan partners beyond traditional network participation, including member engagement and distribution, preferred provider relationships, care navigation, value-based arrangements, and other opportunities that increase access, utilization and value for members.
Establish, build and maintain relationships with health plans and other strategic partners.
Partner with internal teams to identify the highest-impact barriers and opportunities within priority payer relationships, using data on provider network activation, reimbursement, member access, utilization and financial performance to inform payer strategy and negotiations.
Lead payer relationships from initial strategy and contracting through launch and early-stage optimization, establishing clear objectives and transition plans for ongoing partnership management.
Identify and develop new payer partnership models and commercial structures that can accelerate BetterHelp's insurance growth, including opportunities related to reimbursement, network design, member acquisition, value-based care and strategic distribution.
Collaborate with cross-functional teams including Network Operations/Credentialing, Revenue Cycle Management, Legal & Compliance, Data, Product & Marketing, and Clinical to support payer relationships and strategy.