Director of Front Office - Limelight Mammoth - Housing & Relocation Available

Aspen Skiing Company•Mammoth Lakes, CA

11d•$80,000 - $100,000•Onsite

About The Position

The Director of Front Office leads Front Office operations, including Front Desk, Concierge, and Guest Services, to deliver exceptional guest experiences. The role provides strategic direction, supports cross-departmental collaboration, and upholds brand standards. This position reports to the Director of Operations. The Director oversees front office staff and supervisory practices, staff development, service standards, labor and payroll controls, departmental budgets and forecasts, vendor relationships, and emergency preparedness. The role also serves as Manager on Duty as needed, resolves escalated guest concerns, works with the General Manager and Finance, and champions operational innovation and improvement. The position is year-round and regular full-time. Salary is $80,000–$100,000 annually; salaried roles are eligible for a bonus. Housing and relocation are available.

Requirements

Bachelor's degree in Hospitality Management, Business Administration, or a related field.
Minimum of 5 to 7 years of progressive leadership experience in Front Office, Concierge, or Guest Services.
Valid driver's license.
Deep knowledge of hospitality industry trends, guest service innovations, and operational best practices.
Exceptional communication and interpersonal skills, including the ability to influence at all organizational levels.
Advanced proficiency in Microsoft Office and hotel management systems.
Strong financial acumen and demonstrated ability to manage budgets, control labor costs, and drive profitability.
Strategic thinking, problem-solving skills, and a passion for elevating guest experiences.
Ability to foster a collaborative, inclusive, high-performance culture across diverse teams.
Demonstrated ability to lead during experiences and ensure compliance with safety and security protocols.
Flexibility to adapt to evolving business needs, including weekends, evenings, and holidays.
Demonstrated success managing large, diverse teams and multi-departmental operations.
Bilingual ability to speak both English and Spanish.

Nice To Haves

Progressive leadership experience in Front Office, Concierge, or Guest Services within a luxury or full-service hospitality environment.

Responsibilities

Provide strategic leadership and direction for front office operations, ensuring alignment with operational goals and brand standards.
Oversee staff and guide supervisory practices, including performance management, progressive discipline, and succession planning.
Drive staff development and foster motivation, accountability, and continuous improvement through leadership meetings and training.
Serve as Manager on Duty when needed or assign a Manager on Duty, representing property leadership and making high-level operational decisions.
Oversee payroll administration, labor cost controls, and compliance with financial deadlines.
Establish and monitor front office service standards, coach the team, and proactively resolve escalated guest concerns.
Partner with Finance and the Director of Operations to prepare and analyze monthly accounting reports, forecasts, and budgets.
Oversee vendor relationships and compliance with safety, fire, and vehicle maintenance protocols.
Collaborate with the General Manager to review guest performance metrics, identify opportunities, and implement strategic initiatives.
Lead emergency preparedness and security procedures, ensuring staff readiness and regulatory compliance.
Champion innovation and process improvement across Front Desk, Concierge, and Guest Services.
Perform other duties as assigned.