Director of Front Office - Limelight Mammoth - Housing & Relocation Available

Aspen Skiing Company•Mammoth Lakes, CA

6d•$80,000 - $100,000•Onsite

About The Position

The Director of Front Office leads Front Desk, Concierge, and Guest Services operations at Limelight Mammoth, ensuring seamless delivery of exceptional guest experiences and adherence to brand standards. Reporting to the Director of Operations, the role provides strategic leadership, supports cross-departmental collaboration, and drives operational initiatives. The position is year-round, regular full-time, with a salary range of $80,000 to $100,000 per year. Actual pay depends on budget and experience; salaried roles are eligible for a bonus.

Requirements

Bachelor's degree in Hospitality Management, Business Administration, or a related field.
Minimum of 5 to 7 years of progressive leadership experience in Front Office, Concierge, or Guest Services.
Valid driver's license.
Deep knowledge of hospitality industry trends, guest service innovations, and operational best practices.
Exceptional communication and interpersonal skills, with the ability to influence at all organizational levels.
Advanced proficiency in Microsoft Office and hotel management systems.
Strong financial acumen and proven ability to manage budgets, control labor costs, and drive profitability.
Strategic thinking, problem-solving skills, and a passion for elevating guest experiences.
Ability to foster a collaborative, inclusive, high-performance culture across diverse teams.
Demonstrated ability to lead during experiences and ensure compliance with safety and security protocols.
Flexibility to adapt to evolving business needs, including weekends, evenings, and holidays.
Demonstrated success managing large, diverse teams and multi-departmental operations.
Bilingual ability to speak English and Spanish.

Nice To Haves

Progressive leadership experience in Front Office, Concierge, or Guest Services within a luxury or full-service hospitality environment.

Responsibilities

Provide strategic leadership and direction for front office operations in alignment with operational goals and brand standards.
Oversee staff and guide supervisory practices, including performance management, progressive discipline, and succession planning.
Lead staff development through leadership meetings and training programs, promoting motivation, accountability, and continuous improvement.
Serve as Manager on Duty as needed or assign a Manager on Duty, representing property leadership and making high-level operational decisions.
Oversee payroll administration, labor cost controls, and compliance with financial deadlines.
Establish and monitor front office service standards, coach staff, and resolve escalated guest concerns proactively.
Partner with Finance and the Director of Operations to prepare and analyze monthly accounting reports, forecasts, and budgets, and meet or exceed departmental financial targets.
Oversee vendor relationships and ensure compliance with safety, fire, and vehicle maintenance protocols.
Collaborate with the General Manager to review guest performance metrics, identify opportunities, and implement strategic initiatives.
Lead emergency preparedness and security procedures, ensuring staff readiness and regulatory compliance.
Champion innovation and process improvement across Front Desk, Concierge, and Guest Services.
Perform other duties as assigned.