Director of Front Office - Limelight Mammoth - Housing & Relocation Available

Limelight Hotels•Mammoth Lakes, CA

About The Position

The Director of Front Office leads Front Office operations, including Front Desk, Concierge, and Guest Services, to deliver exceptional guest experiences. The role drives strategic initiatives, encourages cross-departmental collaboration, and upholds brand standards. This position reports to the Director of Operations. The salary range is $80,000–$100,000. Actual pay depends on budget and experience, and salaried roles are eligible for a bonus. Applications are accepted until November 8, 2026. This is a regular full-time position.

Requirements

Bachelor's degree in Hospitality Management, Business Administration, or a related field.
Valid driver's license.
Deep knowledge of hospitality industry trends, guest service innovations, and operational best practices.
Exceptional communication and interpersonal skills, with the ability to influence at all organizational levels.
Advanced proficiency in Microsoft Office and hotel management systems.
Strong financial acumen and demonstrated ability to manage budgets, control labor costs, and drive profitability.
Strategic thinking, problem-solving ability, and passion for elevating guest experiences.
Ability to foster a collaborative, inclusive, high-performance culture across diverse teams.
Demonstrated ability to lead during experiences and ensure compliance with safety and security protocols.
Flexibility and adaptability to evolving business needs, including weekends, evenings, and holidays.
Demonstrated success managing large, diverse teams and multi-departmental operations.
Ability to speak both English and Spanish.

Nice To Haves

Five to seven years of progressive leadership experience in Front Office, Concierge, or Guest Services within a luxury or full-service hospitality environment is preferred.

Responsibilities

Provide strategic leadership and direction for Front Office operations, aligning them with operational goals and brand standards.
Oversee staff and guide supervisory practices, including performance management, progressive discipline, and succession planning.
Lead staff development initiatives and foster motivation, accountability, and continuous improvement through leadership meetings and training.
Serve as Manager on Duty when needed or assign a Manager on Duty, representing property leadership and making high-level operational decisions.
Oversee payroll administration, labor cost controls, and compliance with financial deadlines.
Establish and monitor service standards, coach staff, and proactively resolve escalated guest concerns.
Partner with Finance and the Director of Operations to prepare and analyze monthly accounting reports, forecasts, and budgets, and ensure departmental financial performance meets or exceeds targets.
Oversee vendor relationships and ensure compliance with safety, fire, and vehicle maintenance protocols.
Collaborate with the General Manager to review guest performance metrics, identify opportunities, and implement strategic initiatives.
Lead emergency preparedness and security procedures, ensuring staff readiness and regulatory compliance.
Champion innovation and process improvement across Front Desk, Concierge, and Guest Services.
Perform other duties as assigned.