Director of Environmental Services (EVS)

North Fork Mono Casino•Madera, CA

6d•Onsite

About The Position

The Director of Environmental Services (EVS) provides strategic and operational leadership for the Environmental Services Department and is accountable for cleanliness, sanitation, appearance, and service readiness throughout public, gaming, food and beverage support, back-of-house, office, and operational areas. The Director establishes departmental strategy, standards, budgets, staffing models, performance measures, and continuous-improvement priorities for a 24-hour casino operation. As a member of the property leadership team, the Director works with other departments to support guest and Team Member experience, regulatory readiness, and North Fork Mono Casino’s culture and Service Standards. This position reports directly to the Assistant General Manager. The Director leads EVS managers, supervisors, and frontline Team Members; develops staffing and deployment plans; sets and monitors service and performance standards; and manages operating and capital budgets. The role maintains policies, procedures, inspections, preventive-cleaning schedules, and quality-assurance processes, while ensuring compliance with applicable health, safety, environmental, chemical-handling, and sanitation requirements. The Director also leads the department during high-volume periods and operational disruptions, manages vendor relationships, evaluates cleaning technologies and sustainable practices, and reports operational and financial results to executive leadership. The position is performed on site in Madera, California. Work is primarily indoors across operational back-of-house areas, administrative spaces, and facility support zones, with regular movement throughout the property. Conditions may include exposure to cleaning chemicals, noise, second-hand smoke, and varying temperatures. The role combines administrative work with physical presence in the field and frequent interaction with Team Members, vendors, and other departments. The Director must be able to walk, stand, bend, reach, and lift up to 50 pounds, and operate computers, two-way radios, and standard cleaning equipment.

Requirements

High school diploma or GED required.
At least five years of supervisor-or-above experience in environmental services, custodial operations, housekeeping, or a closely related function.
Experience leading operations in a casino, resort, hotel, healthcare facility, convention venue, or comparable 24/7 high-traffic environment.
Demonstrated experience managing departmental budgets, vendors, contracts, equipment, inventory, quality assurance, and regulatory or audit readiness.
Valid California driver’s license and insurability.
Ability to obtain and maintain a Gaming License from the Tribal Gaming Commission, including passing a background investigation.
Must be at least 21 years of age.
Executive leadership and organizational-management skills, including the ability to lead a large, diverse, multishift workforce through subordinate leaders.
Advanced knowledge of commercial cleaning, sanitation, floor care, waste streams, chemical safety, infection-prevention principles, and quality-assurance practices in a high-traffic environment.
Ability to develop and manage operating and capital budgets, analyze labor and supply trends, evaluate return on investment, and communicate financial results.
Strong workforce-planning, scheduling, performance-management, coaching, and succession-planning capabilities.
Ability to develop policies, standard operating procedures, service-level standards, inspection programs, and performance dashboards.
Excellent written, verbal, presentation, negotiation, and interpersonal communication skills, including communication with executives, vendors, regulators, guests, and Team Members.
Sound judgment and composure in urgent, confidential, or high-visibility situations, balancing guest service, safety, compliance, cost, and operational continuity.
Proficiency with Microsoft 365, spreadsheets, scheduling and timekeeping systems, work-order or computerized maintenance management systems, and reporting tools.
Ability to walk, stand, bend, reach, and lift up to 50 pounds; manual dexterity and physical ability to perform inspections, respond to operational needs, and assist with training or task coverage.
Ability to operate computers, two-way radios, and standard cleaning equipment.

Nice To Haves

College degree preferred.
Manager-or-above experience preferred.

Responsibilities

Practice, support, and promote North Fork Mono Casino’s culture and Service Standards.
Provide executive-level direction for EVS operations, including the department’s vision, annual objectives, service standards, operating plans, and accountability framework.
Lead, coach, and develop EVS managers, supervisors, and frontline Team Members across all shifts; build leadership and succession plans.
Design and maintain staffing models, organizational structure, schedules, and deployment plans aligned with occupancy, gaming volume, events, projects, and business demand.
Establish and monitor cleanliness, sanitation, productivity, response-time, and guest-service standards, directing corrective action when needed.
Develop and manage annual operating and capital budgets for labor, supplies, chemicals, equipment, contracted services, and projects; monitor variances and control costs.
Create and maintain department policies, standard operating procedures, inspection programs, preventive-cleaning schedules, and quality-assurance processes.
Ensure compliance with applicable health, safety, environmental, chemical-handling, and sanitation requirements, including hazard communication, Safety Data Sheets, PPE, and required training.
Serve as the senior EVS leader during high-volume periods, special events, emergencies, weather events, construction impacts, and other operational disruptions.
Partner with Engineering on work orders, equipment life-cycle planning, floor and surface care, waste handling, pest control, and property-condition projects.
Collaborate with Human Resources on workforce planning, recruitment, onboarding, performance management, attendance, Team Member relations, investigations, and leadership development.
Oversee vendor sourcing, scopes, contract performance, service-level expectations, and invoice review for outsourced EVS services and supplies.
Evaluate and implement cleaning technologies, equipment, chemicals, and sustainable practices to improve safety, quality, efficiency, and total cost of ownership.
Prepare and present executive reports on staffing, labor, budgets, inspections, incidents, projects, operational risks, and improvement initiatives.
Respond promptly to guest and internal service concerns, identify root causes, and implement corrective and preventive actions.
Maintain readiness for regulatory reviews, internal audits, insurance inspections, and applicable Tribal Gaming Commission requirements.
Build an engaged, inclusive, and accountable department through clear expectations, communication, recognition, coaching, and fair policy application.
Develop managers and supervisors to independently lead daily operations, address performance issues, conduct inspections, and make operational decisions.
Use data and operational observations to anticipate risks, prioritize resources, and recommend investments to executive leadership.
Promote cross-department collaboration and communicate service impacts, priorities, and recovery plans to stakeholders.
Champion injury prevention, safe work practices, responsible chemical use, and prompt incident reporting and investigation.
Ensure staff payroll is completed and approved before the payroll deadline.
Perform other job-related duties as assigned.