Director of Environmental Services (EVS)

North Fork Mono Casino & Resort • Notarb, CA

7d • Onsite

About The Position

The Director of Environmental Services (EVS) provides strategic and operational leadership for the Environmental Services Department and is accountable for cleanliness, sanitation, appearance, and service readiness throughout North Fork Mono Casino, including public, gaming, food and beverage support, back-of-house, office, and operational areas. The Director establishes departmental strategy, standards, budgets, staffing models, performance measures, and continuous-improvement priorities to support a safe, welcoming, and efficient 24-hour casino operation. As a member of the property leadership team, the Director partners with other departments to protect the guest and Team Member experience, maintain regulatory readiness, and support the casino’s culture and Service Standards. This position reports directly to the Assistant General Manager.

The role is performed on site in Madera, California. Work is primarily indoors in back-of-house operational areas, administrative spaces, and facility support zones, with regular movement throughout the property. The Director leads a multishift workforce and combines administrative duties with field presence, including inspections and support for operational needs. Conditions may include cleaning chemicals, noise, second-hand smoke, and varying temperatures; occasional access to storage rooms, loading docks, or mechanical areas may be required. The position requires walking, standing, bending, reaching, lifting up to 50 pounds, manual dexterity, and the ability to operate computers, two-way radios, and standard cleaning equipment.

Requirements

• High school diploma or GED required; college degree preferred.
• At least five years of supervisor-or-above experience in environmental services, custodial operations, housekeeping, or a closely related function.
• Experience leading operations in a casino, resort, hotel, healthcare facility, convention venue, or comparable 24/7 high-traffic environment.
• Demonstrated experience managing departmental budgets, vendors, contracts, equipment, inventory, quality assurance, and regulatory or audit readiness.
• Valid California driver’s license and ability to meet insurability requirements.
• Ability to obtain and maintain a Gaming License from the Tribal Gaming Commission, including passing a background investigation.
• Must be at least 21 years of age.
• Executive leadership and organizational-management skills, including the ability to lead a large, diverse, multishift workforce through subordinate leaders.
• Advanced knowledge of commercial cleaning, sanitation, floor care, waste streams, chemical safety, infection-prevention principles, and quality-assurance practices in a high-traffic environment.
• Ability to develop and manage operating and capital budgets, analyze labor and supply trends, evaluate return on investment, and communicate financial results.
• Strong workforce-planning, scheduling, performance-management, coaching, and succession-planning capabilities.
• Ability to develop policies, standard operating procedures, service-level standards, inspection programs, and performance dashboards.
• Excellent written, verbal, presentation, negotiation, and interpersonal communication skills, including the ability to communicate effectively with executives, vendors, regulators, guests, and Team Members.
• Sound judgment and composure in urgent, confidential, or high-visibility situations, balancing guest service, safety, compliance, cost, and operational continuity.
• Proficiency with Microsoft 365, spreadsheets, scheduling and timekeeping systems, work-order or computerized maintenance management systems, and reporting tools.
• Ability to walk, stand, bend, reach, and lift up to 50 pounds; perform cleaning inspections and assist with training or task coverage as needed; and operate computers, two-way radios, and standard cleaning equipment.

Nice To Haves

• College degree.
• Manager-or-above experience in environmental services, custodial operations, housekeeping, or a closely related function.

Responsibilities

• Practice, support, and promote North Fork Mono Casino’s culture and demonstrate exemplary Service Standards.
• Provide executive-level direction for EVS operations, setting the department’s vision, annual objectives, service standards, operating plans, and accountability framework.
• Lead, coach, and develop EVS managers, supervisors, and frontline Team Members across all shifts; build a leadership pipeline and succession plan.
• Design and maintain staffing models, organizational structure, schedules, and deployment plans aligned with occupancy, gaming volume, events, special projects, and business demand.
• Set measurable cleanliness, sanitation, productivity, response-time, and guest-service standards; review results and direct corrective action when needed.
• Develop and manage annual operating and capital budgets for labor, supplies, chemicals, equipment, contracted services, and departmental projects; monitor variances and control costs.
• Create and maintain department policies, standard operating procedures, inspection programs, preventive-cleaning schedules, and quality-assurance processes.
• Ensure compliance with applicable health, safety, environmental, chemical-handling, and sanitation requirements, including hazard communication, Safety Data Sheets, personal protective equipment, and required training.
• Serve as the senior EVS leader during high-volume periods, special events, emergencies, weather events, construction impacts, and other operational disruptions.
• Partner with Engineering on work orders, equipment life-cycle planning, floor and surface care, waste handling, pest control, and projects affecting property condition or presentation.
• Collaborate with Human Resources on workforce planning, recruitment, onboarding, performance management, attendance, Team Member relations, investigations, and leadership development.
• Oversee vendor sourcing, scope development, contract performance, service-level expectations, and invoice review for outsourced EVS services and supplies.
• Lead evaluations and implementation of cleaning technologies, equipment, chemicals, and sustainable practices that improve safety, quality, efficiency, and total cost of ownership.
• Prepare and present executive reports on staffing, labor, budget performance, inspection results, incident trends, project status, operational risks, and improvement initiatives.
• Respond promptly to guest and internal service concerns, identify root causes, and implement sustainable corrective and preventive actions.
• Maintain readiness for regulatory reviews, internal audits, insurance inspections, and applicable Tribal Gaming Commission requirements.
• Build an engaged, inclusive, and accountable department through clear expectations, communication, recognition, coaching, and fair policy application.
• Develop managers and supervisors to lead daily operations, address performance issues, conduct inspections, and make sound operational decisions independently.
• Use data and operational observations to anticipate risks, prioritize resources, and recommend investments to executive leadership.
• Promote cross-department collaboration and communicate service impacts, priorities, and recovery plans to stakeholders.
• Champion injury prevention, safe work practices, responsible chemical use, and prompt incident reporting and investigation.
• Ensure staff payroll is completed and approved before the payroll deadline.
• Perform other job-related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: High school or GED