Director of Community Association Management HOA / East (PTX10926)

RealManage•, FL

19d•$90,000 - $100,000•Remote

About The Position

RealManage is a national community association management company serving HOAs, condominium associations, cooperatives, luxury high-rises, municipal utility districts, master-planned communities, and developer and builder clients. The company combines experienced people, technology, and established practices to support the communities it manages. Its service identity, The RM Way, guides client service, teamwork, coaching, recognition, and professional growth. The Director of Community Association Management is a strategic leader responsible for community association operations, staff development, client retention, and regulatory compliance across a portfolio of properties in Central to Southern Florida. The position leads and mentors association management teams, supports strong financial and operational performance, and builds relationships with boards, homeowners, and internal stakeholders to promote effective community management and long-term client satisfaction. The role is remote, but the candidate should live in the East Coast region. It is partially field-based and requires significant travel across RealManage’s East Coast operating markets, estimated at 40–60% depending on assignments and leadership coverage needs. The position directly supervises community association managers, assistant community association managers, and other support staff as appropriate. It provides coaching and problem-solving support, guides client-retention efforts, reviews board and membership materials and financial reports, and oversees operating standards, inspections, budgets, projects, training, and regulatory compliance. The role may also serve as an interim onsite General Manager when requested by leadership. The listed salary is $90,000–$100,000 per year, depending on education and experience. RealManage describes itself as a values-based, equal opportunity employer committed to an inclusive workplace and reasonable accommodations.

Requirements

At least 2–3 years of community association management experience (HOA, POA, and/or COA), in addition to other professional experience demonstrating leadership capabilities.
Associate degree or higher is strongly preferred.
Excellent verbal and written communication skills, including effective communication with internal and external customers.
Strong customer-service orientation.
Strong organizational and time-management skills.
High integrity, honesty, and professionalism.
Ability to work under pressure and meet deadlines while maintaining a positive attitude and providing exemplary customer service.
Ability to work independently and complete assignments within provided instructions, routines, and accepted practices.
Ability to travel approximately 40–60% across the East Coast operating markets, depending on assignments and leadership coverage needs.
Ability to sit for prolonged periods and work on a computer; occasionally stand, walk, bend, or reach; and lift or move objects up to 10–15 pounds.
Manual dexterity to use a keyboard, mouse, telephone, and other office equipment, and visual, hearing, and speech abilities sufficient for the described work and communication.
Ability to work a standard schedule, with occasional extended hours as required.

Nice To Haves

Bilingual skills.
Experience with a developer portfolio.
Community Association Institution certifications.

Responsibilities

Practice and adhere to the company’s Guiding Principles and ensure calls and emails receive a response within 24 hours.
Directly supervise community association managers (CAMs), assistant community association managers (ACAMs), and other association management support staff as appropriate.
Assist CAMs, ACAMs, and inspectors with property issues requiring leadership or training, including situations where board or homeowner relationships are at risk.
Lead participatory portfolio-team meetings, all-team meetings, and individual manager check-ins.
Develop client-retention strategies for watch-list, key, and other designated accounts.
Review and approve monthly Board of Directors packets prepared by staff.
Coordinate schedules and attend board and membership meetings, mentor managers, and support positive board relationships and client retention.
Review and approve annual meeting packets for assigned CAMs.
Review management reports and mass mailings to members, including budgets, newsletters, and election information.
Review company reports for trends and compliance, and support achievement of goals and adherence to operating standards.
Ensure regular property inspections by reviewing monthly reports and following up on problem areas.
Oversee projects involving CAMs to ensure timely completion, including seasonal projects.
Review monthly property income statements and variance reports for quality and accuracy, and address concerns.
Assess association cash flow, communicate positive or negative conditions to boards, and provide recommendations.
Review budgets before submission to the Vice President and Board for approval.
Regularly review Ciranet usage to ensure managers properly maintain work orders, reports, calendars, committee and Board lists, and documents.
Maintain current knowledge of state and regulatory agency statutes, as well as community documents, policies, and procedures.
Oversee onboarding and training for new staff and managers, including training compliance.
Serve as an onsite interim General Manager when a position is open, as requested by leadership.
Attend monthly Director, management, and leadership meetings as appropriate.
Conduct business with high personal, professional, and ethical standards and comply with company guidelines and management procedures.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life and disability insurance
Health Savings Account (HSA), available with the required high-deductible medical plan
Flexible Spending Account (FSA)
Education reimbursement
401(k) matching
Employee Assistance Program (EAP)
11 paid holidays