Community Association Manager / HOA CAM (ACA111026)

RealManage • Anaheim, CA

1d • $73,000 - $79,000 • Onsite

About The Position

The Community Association Manager (CAM) is the key ambassador and face of RealManage, responsible for leading the day-to-day operations of a portfolio of community associations. The CAM provides professional, timely, high-quality service aligned with RealManage values, service level agreements, and guiding principles. Working closely with the Director of Community Association Management (DCAM) and Boards of Directors, the CAM supports smooth community operations, resolves issues, promotes community harmony, and enhances the value and experience of each community. The role builds positive relationships with homeowners, board members, and vendors to deliver strong customer satisfaction and well-managed communities.

The position oversees community communications and service requests; provides strategic and operational guidance to boards; prepares and conducts board and annual meetings; and prepares financial and operational reports. The CAM manages budgets, financial performance, collections, vendor relationships, contracts, and community projects, while ensuring compliance with governing documents, legal regulations, and industry standards. The role also manages risk and insurance matters, leads and supports staff, attends required meetings and training, and completes other duties as assigned.

This position is based at the RM CA Office in Anaheim, California. It is full-time, with a stated salary range of $73,000–$79,000 per year, depending on education and experience. The role may require varying schedules, including evenings, weekends, on-call work, and overtime.

Requirements

• HOA management experience.
• A valid driver's license.
• At least 2 to 3 years of property management or community management experience, in addition to other professional work experience demonstrating leadership capabilities.
• Proven ability to effectively manage and lead a team.
• Experience managing complex developer portfolios and relationships.
• Strong understanding of community association business and financial statements.
• Excellent organizational, time-management, and communication skills.
• High integrity, honesty, professionalism, and customer-service orientation.
• Excellent verbal and written communication skills, including the ability to engage effectively with internal and external customers.
• Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
• Ability to stand and walk for extended periods; climb stairs and ladders; bend, stoop, kneel, crouch, and reach frequently.
• Ability to lift, carry, push, or pull objects up to 50 pounds regularly and occasionally handle heavier objects with assistance.
• Manual dexterity to operate tools, equipment, and machinery safely.
• Visual acuity to inspect equipment, read gauges, and perform detailed tasks; hearing ability to detect alarms, equipment sounds, and verbal instructions in noisy environments.
• Ability to work in varying environmental conditions, including heat, cold, dust, noise, and outdoors, and to wear and use appropriate personal protective equipment.
• Ability to work varying schedules, including evenings, weekends, on-call, and overtime as required.

Nice To Haves

• CMCA or state-equivalent certifications are desired.

Responsibilities

• Respond to emails and calls within 24 hours and uphold RealManage’s guiding principles in customer service.
• Build relationships with residents, promote clear communication, and foster a collaborative community culture.
• Provide updates on collections, compliance, service requests, and work orders, and address escalated homeowner concerns.
• Oversee daily operations for a portfolio of community associations and provide strategic and operational guidance to Boards of Directors.
• Advise boards on contractor selection, insurance coordination, and long-term planning.
• Develop and execute plans to improve services, amenities, and operational efficiency.
• Prepare for and conduct Board and Annual Meetings, including producing monthly management reports with actionable insights.
• Present timely financial and operational reports to boards and stakeholders.
• Prepare and manage annual budgets for multiple communities and collaborate with accounting on financial performance, invoice processing, cash flow, and variance analysis.
• Review, approve, and oversee vendor payments in coordination with community budgets.
• Monitor collections and accounts receivable, initiating legal action when necessary to protect association interests.
• Manage vendor relationships, including bidding, contract negotiation, oversight, and issue resolution.
• Oversee repairs, maintenance, and improvement projects to ensure quality, timeliness, and adherence to budgets.
• Identify opportunities for service and operational improvement.
• Ensure compliance with governing documents, legal regulations, and industry standards.
• Implement risk management strategies, maintain appropriate insurance coverage, and manage claims through resolution.
• Analyze complex issues and apply sound judgment and problem-solving skills.
• Lead, mentor, and support staff to encourage professional growth and high performance.
• Participate in required team and training meetings.
• Perform duties with personal, professional, and ethical integrity, and complete special projects and other assigned responsibilities.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life and disability insurance
• Health Savings Account (HSA), available with the required high-deductible medical plan
• Flexible Spending Account (FSA)
• Education reimbursement
• 401(k) matching
• Employee Assistance Program (EAP)
• 11 paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed