Director of Commercial Operations

Pegasus Laboratories • Pensacola, FL

6d

About The Position

The Director of Commercial Operations is a member of the Sales Leadership Team and leads, coaches, and develops the Sales Operations, Customer Service, Sales Enablement, and Warehouse teams. The role integrates sales, service, and data to deliver a high-quality experience for Pegasus Labs, Inc.’s internal and external customers. It provides strategic direction, promotes talent development and performance excellence, and supports achievement of commercial KPIs.

The Director aligns operational processes, systems, and policies across functions; serves as the primary liaison to IT to translate business needs into technology solutions; and improves tools and workflows that support Sales, Marketing, Customer Service, and Order-to-Ship activities. The role also advances customer experience, data-driven decisions, business intelligence and reporting, cost optimization across go-to-market channels, and seamless commercial processes from order intake through fulfillment. Additional leadership and operational responsibilities may be assigned as business priorities evolve.

The position requires a bachelor’s degree and at least 10 years of experience in Animal Health Sales Management. A master’s degree is preferred. Travel may be up to 50%. The work environment is described as collaborative and employee-owned, with an emphasis on accountability, partnership, and continuous improvement.

Requirements

• Bachelor’s degree required.
• At least 10 years of experience in Animal Health Sales Management.
• Experience operating systems and skill with CRM, Power BI, Excel, SQL, Word, PowerPoint, and selling models.
• Highly developed customer service skills and a proven ability to build strong internal and external customer relationships.
• Ability to analyze and interpret sales and marketing data, including sales history, purchase trends, CRM data, SKU data, and product data.
• Ability to work within a cross-functional team.
• Ability to manage multiple projects.
• Excellent communication skills.
• Effective time management and organizational skills, including the ability to prioritize and manage numerous projects and processes under tight deadlines.
• Ability to understand projects, think critically, and identify solutions.
• Willingness to travel up to 50%.
• Successful completion of a pre-employment background check and drug screen is required before employment may begin.

Nice To Haves

• Master’s degree.

Responsibilities

• Provide strategic leadership and direction to the Sales Operations, Customer Service, Sales Enablement, and Warehouse teams; drive talent development, performance excellence, and achievement of Pegasus Labs KPIs.
• Align operational processes, systems, and policies across functions, collaborating with Sales Leadership, Sales Training, and Medical Affairs to support consistent, scalable, and compliant execution of the commercial strategy.
• Act as the primary liaison to IT, translating business needs into technology solutions and leading development and optimization of tools for Sales, Marketing, Customer Service, and Order-to-Ship workflows.
• Analyze internal and external customer needs, identify improvement opportunities, and implement solutions to improve customer experience and satisfaction.
• Evaluate performance metrics and customer feedback to identify trends, drive continuous improvement, and optimize operational effectiveness.
• Design and implement business intelligence solutions, including dashboards and reporting tools, to provide actionable insights and support strategic planning.
• Oversee and execute cost optimization initiatives across Wholesalers, Distributors, Corporate Accounts, and E-commerce channels to improve profitability and operational efficiency.
• Drive cross-functional collaboration to improve end-to-end commercial processes and ensure seamless execution from order intake through fulfillment.
• Perform additional leadership and operational responsibilities as required to support evolving business priorities.
• Follow company safety policies and procedures, participate in required safety training, and promptly report unsafe conditions, near misses, and incidents.

Benefits

• Company-funded Employee Stock Ownership Plan (ESOP) contribution of approximately 18% of total compensation annually, subject to a six-year vesting schedule.
• 401(k) retirement savings plan with a company match of 100% up to 3% deferral, subject to a three-year vesting schedule.
• Competitive base salary and performance-based bonus opportunity.
• Medical insurance and prescription drug plan options.
• Dental insurance.
• Vision insurance.
• Company-paid life insurance with Accidental Death & Dismemberment (AD&D), with options to purchase additional coverage.
• Company-paid short-term and long-term disability plans.
• Employee Assistance Program, including up to six free counseling sessions.
• Flexible Spending Account for medical reimbursement or dependent care.
• Pet insurance options.
• Paid time off and specified paid company holidays.
• Company-paid parental leave.
• Fitness reimbursement of up to $300 annually.
• Tuition reimbursement for eligible coursework after one full year of employment.
• Scholarship fund for children or grandchildren of employee-owners.

What This Job Offers

• Job Type: Full-time
• Career Level: Director