Director of Commercial Operations

Pegasus Laboratories, Inc. • Pensacola, FL

6d

About The Position

As a member of the Sales Leadership Team, the Director of Commercial Operations leads, coaches, and develops the Sales Operations, Customer Service, Sales Enablement, and Warehouse teams. The role integrates sales, service, and data to deliver a strong experience for Pegasus Labs, Inc.’s internal and external customers. It provides strategic direction, strengthens cross-functional commercial processes, supports compliant execution, and drives performance against company KPIs.

The position serves as the primary liaison to IT, translating business needs into technology solutions and developing and optimizing tools for Sales, Marketing, Customer Service, and Order-to-Ship workflows. It uses customer feedback, performance metrics, and business intelligence to identify trends and improvement opportunities, and oversees cost optimization across go-to-market channels. The role reports to the Vice President of U.S. Sales & Commercial Operations and includes up to 50% travel.

PBI-Gordon Companies describes its workplace as collaborative and employee-owned, with an emphasis on accountability, partnership, continuous improvement, professional development, and career growth. Employment is contingent upon successful completion of a pre-employment background check and drug screen.

Requirements

• Bachelor’s degree required.
• At least 10 years of experience in Animal Health Sales Management.
• Experience with operating systems and skillsets in CRM, Power BI, Excel, SQL, Word, PowerPoint, and selling models.
• Highly developed customer service skills and demonstrated ability to build strong internal and external customer relationships.
• Ability to analyze and interpret sales and marketing data, including sales history, purchase trends, CRM data, SKU data, and product data.
• Ability to work within a cross-functional team and manage multiple projects.
• Excellent communication skills.
• Effective time management and organizational skills, including prioritization and management of multiple projects and processes, often under tight deadlines.
• Ability to understand projects, think critically, and identify solutions.
• Ability to travel up to 50%.

Nice To Haves

• Master’s degree preferred.

Responsibilities

• Provide strategic leadership and direction to Sales Operations, Customer Service, Sales Enablement, and Warehouse teams; develop talent, promote performance excellence, and achieve Pegasus Labs KPIs.
• Align operational processes, systems, and policies across functions, collaborating with Sales Leadership, Sales Training, and Medical Affairs to support consistent, scalable, and compliant commercial execution.
• Serve as the primary liaison to IT, translating business needs into technology solutions and leading development and optimization of tools for Sales, Marketing, Customer Service, and Order-to-Ship workflows.
• Analyze internal and external customer needs, identify improvement opportunities, and implement solutions to improve customer experience and satisfaction.
• Evaluate performance metrics and customer feedback to identify trends, drive continuous improvement, and optimize operational effectiveness.
• Design and implement business intelligence solutions, including dashboards and reporting tools, to provide actionable insights and support strategic planning.
• Oversee and execute cost optimization initiatives across Wholesaler, Distributor, Corporate Account, and E-commerce channels to improve profitability and operational efficiency.
• Drive cross-functional collaboration to improve end-to-end commercial processes and ensure seamless execution from order intake through fulfillment.
• Perform additional leadership and operational responsibilities as needed to support changing business priorities.
• Follow company safety policies and procedures, participate in required safety training, and promptly report unsafe conditions, near misses, and incidents.

Benefits

• Company-funded Employee Stock Ownership Plan (ESOP) retirement contribution of approximately 18% of pay, with a six-year vesting schedule.
• 401(k) retirement savings plan with a company match of 100% up to 3% deferral and a three-year vesting schedule.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Company-paid life insurance with AD&D and options to purchase additional coverage.
• Company-paid short- and long-term disability plans.
• Flexible Spending Account (FSA).
• Pet insurance.
• Paid time off and paid company holidays.
• Company-paid parental leave.
• Fitness reimbursement of up to $300 annually.
• Tuition reimbursement for eligible coursework after one full year of employment.
• Employee Assistance Program with up to six free counseling sessions for employees and family members.
• William Everett & Mary Ellen Mealman Scholarship Fund for eligible children or grandchildren of employee-owners.

What This Job Offers

• Job Type: Full-time
• Career Level: Director