Complex Director of Catering Sales

Loews Hotels•Arlington, TX

3d•Onsite

About The Position

Live! by Loews - Arlington offers careers at a high-energy hotel in the Arlington Entertainment District, between Globe Life Field and AT&T Stadium. Team members support 300 guestrooms, multiple dining venues, an infinity-edge pool and connected access to Loews Arlington Hotel & Convention Center. Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

Requirements

Minimum six years Catering Sales experience in a full-service hotel environment with proven success.
Extensive knowledge of all hotel support departments.
Proficient in Microsoft Office Suite.
Able to work a flexible schedule including weekends and holidays.

Nice To Haves

Certified Meeting Planner, Certified Professional in Catering and Events, or similar Designation strongly preferred.
Delphi experience preferred.
Diagram Writing Software experience, such as Social Tables, preferred.
Property Management System knowledge preferred.

Responsibilities

Develop and execute the annual catering sales strategy to retain and grow market share, including targeted promotions, sales blitzes, and initiatives to drive specific segments.
Analyze catering performance and financial results to refine strategies, optimize profitability, and identify new growth opportunities.
Direct, coach, and develop catering managers, including onboarding, continuing education, and ongoing performance support.
Develop and manage the annual catering budget, ensuring alignment with hotel and complex financial goals.
Serve as the key communication link between complex and hotel leadership, ensuring alignment, consistency, and clarity in all catering sales strategies across client markets.
Partner with corporate catering leadership, marketing, sales, brand, and PR teams to design creative sales and marketing opportunities that elevate visibility, focusing on wedding, social, and corporate segments.
Collaborate with Food & Beverage leadership to create innovative wedding packages, specialty menus, and tailored offerings that drive revenue and enhance client satisfaction.
Optimize presence on third-party sites, ensuring content is accurate, competitive, and aligned with market strategy.
Maintain strong partnerships with culinary, banquet operations, sales, revenue, and other teams; step in to resolve escalations and ensure an exceptional client experience.
Research and monitor market trends and competitors to refine strategies and identify new opportunities.
Represent the hotels through networking and participation in local industry and community events.
Oversee lead response and conversion strategies while personally prospecting, selling, and servicing select accounts as assigned; this role carries a personal sales goal.
Ensure catering events are planned and serviced to brand standards through leadership of the team; personally service select events as appropriate.
Champion best practices, standard operating procedures (SOPs), and initiatives that improve efficiency, profitability, and the client experience.
Serve as the key communication link between complex and hotel-specific leadership and catering sales managers.
Regular attendance in conformance with standards.
May be required to work varying schedules to reflect business needs.
Required to attend all mandatory training sessions and meetings.
Perform other duties as assigned.