Director of Admissions

Greencroft Communities•New Carlisle, IN

About The Position

The Director of Admissions guides prospective residents and their families through the admissions process, from initial inquiry through move-in. The role serves as a welcoming and knowledgeable resource for residents, families, referral partners, and the community, and builds relationships that support admissions and outreach. The position works with the clinical team and facility leadership to coordinate admissions and help make transitions into long-term care as smooth as possible. This is primarily a Monday–Friday position during normal business hours, with some flexibility to support admissions and facility needs outside regular hours. Occasional evenings, midnights, weekends, or holidays may be needed, along with occasional travel throughout the state.

Requirements

High school diploma or GED.
Strong communication and interpersonal skills.
Ability to build professional relationships with people from diverse backgrounds.
Ability to work independently and collaborate with a team.
Organization, prioritization, and consistent follow-up skills.
Professionalism and discretion when handling confidential information.
Good judgment and ability to make decisions when needed.
Comfort communicating with residents, families, healthcare professionals, referral sources, and community partners.
Basic computer skills, including email, Microsoft Word, and Excel.
Compassionate, patient, positive, and professional approach.
Commitment to treating residents and families with dignity and respect.

Nice To Haves

Previous admissions, healthcare, long-term care, sales, marketing, social services, or related experience.
A college degree in a related field.

Responsibilities

Respond to inquiries from prospective residents and families and provide information about services, the admissions process, Medicare/Medicaid, billing, and related topics.
Follow up with prospective residents and families throughout their decision-making process.
Give facility tours and create a welcoming experience for residents and families.
Build and maintain relationships with hospitals, discharge planners, social workers, physicians, and other referral sources.
Promote services and programs within the community.
Help coordinate community events, open houses, and other outreach opportunities.
Coordinate the admissions process with the clinical team and facility leadership.
Schedule and participate in pre-admission visits when appropriate.
Help residents and families complete admission paperwork and understand what to expect.
Coordinate pre-admission and move-in activities to support a smooth transition.
Maintain accurate inquiry, admission, discharge, and bed-availability records.
Work with the team to ensure residents and families receive accurate information and a positive experience.
Support employee engagement and facility events.
Protect resident privacy and maintain confidentiality.
Follow safety, infection-control, compliance, and resident-rights policies.