Director, MTS, Training & Organizational Effectiveness

JLL•Nashville, TN

3d•Remote

About The Position

JLL is seeking a Director of Training & Organizational Effectiveness for its Mobile Technical Services (MTS) team, which provides mobile engineering services to clients and sites nationwide. The role builds and delivers comprehensive training programs for technical and operations teams and clients, covering technical competencies, customer service, safety protocols, operational best practices, and process frameworks. Training must align with JLL standards for operations, safety, quality compliance, and technical regulations. The position develops scalable training solutions for work order management systems and facility management operations across North America, with potential future global impact. It translates complex technical platforms into accessible learning experiences, including e-learning modules and hands-on workshops. The work supports service delivery quality, employee development, and client satisfaction. This is a remote-based role with flexibility to travel and occasionally work on-site at a JLL office. Travel for on-site training may be required up to 20%.

Requirements

At least 3 years of experience in training, preferably in software, business operations, or technology-related fields.
Bachelor's degree in Education, Information Technology, Business Administration, or a related field.
Strong understanding of adult learning principles and instructional design methodologies.
Excellent communication and presentation skills, including the ability to explain complex technical concepts in accessible terms.
Proficiency with Microsoft Office, Camtasia, Snag-It, Visio, Articulate 360, and e-learning authoring tools.
Experience with virtual training platforms and learning management systems.
Strong organizational and time-management skills, with the ability to manage multiple projects simultaneously.
Ability to work independently and collaboratively on a cross-functional team.
Willingness to travel for on-site training as needed, potentially up to 20%.
Attention to detail and ability to tailor training content for different geographies and languages, such as Canada.
Authorization to work in the United States without visa sponsorship.

Nice To Haves

Certification in training or instructional design, such as CPLP or ATD certifications.
Experience in facilities management or related industries.
Knowledge of Corrigo or similar facility management software.
Familiarity with JLL operational frameworks and compliance standards.
Bilingual capabilities to support multilingual training delivery.

Responsibilities

Develop and maintain diverse training programs and strategies, including user guides, video tutorials, and interactive e-learning modules.
Conduct in-person and virtual training for new hires, current employees, and clients, adapting to different audiences, skill levels, and technical requirements.
Assess training needs across the organization and design customized programs to address identified gaps and requirements.
Keep training content current with platform updates and new software features.
Collaborate with internal teams and original equipment manufacturers (OEMs) to align training with system implementations and upgrades, safety, and operational excellence.
Evaluate training effectiveness using participant feedback and performance metrics, and refine programs accordingly.
Maintain a knowledge base of FAQs and best practices, support troubleshooting of platform-related issues, and contribute to the evolution of training methodologies, content, and training technology roadmaps.
Develop or deliver training content covering technical service requirements, soft skills and customer service, safety protocols, and customer-specific operations and service expectations.