Director, MTS, Training & Organizational Effectiveness

JLL • Nashville, TN

5d • $115,000 - $130,000 • Remote

About The Position

JLL is seeking a Director of Training & Organizational Effectiveness for its Mobile Technical Services (MTS) team, which provides mobile engineering services to clients and sites nationwide. The role builds and delivers comprehensive training programs for technical and operations teams and clients. Training covers technical competencies, customer service, safety protocols, operational best practices, and process frameworks, aligned with JLL standards for operations, safety, quality, compliance, and technical regulations.

The position develops scalable training solutions for work order management systems and facility management operations across North America, with potential future global impact. It translates complex technical platforms into accessible learning through formats such as interactive e-learning and hands-on workshops, supporting service delivery quality, employee development, and client satisfaction.

This is a remote-based role with occasional on-site work at a JLL office and travel for training as needed, potentially up to 20%.

Requirements

• At least 3 years of experience in training, preferably in software, business operations, or technology-related fields.
• Bachelor's degree in Education, Information Technology, Business Administration, or a related field.
• Strong understanding of adult learning principles and instructional design methodologies.
• Excellent communication and presentation skills, including the ability to explain complex technical concepts in simple, accessible terms.
• Proficiency creating training materials with tools including Microsoft Office, Camtasia, Snag-It, Visio, Articulate 360, and e-learning authoring tools.
• Experience with virtual training platforms and learning management systems.
• Strong organizational and time-management skills, with the ability to manage multiple projects simultaneously.
• Ability to work independently and collaboratively as part of a cross-functional team.
• Willingness to travel for on-site training sessions as needed, potentially up to 20%.
• Attention to detail and ability to tailor training content for different geographies and languages, such as Canada.
• Must be authorized to work in the United States without visa sponsorship.

Nice To Haves

• Certification in training or instructional design, such as CPLP or ATD certifications.
• Experience in facilities management or related industries.
• Knowledge of Corrigo or similar facility management software.
• Familiarity with JLL operational frameworks and compliance standards.
• Bilingual capabilities to support multilingual training delivery.

Responsibilities

• Develop and maintain diverse training programs and strategies, including user guides, video tutorials, and interactive e-learning modules.
• Conduct in-person and virtual training for new hires, existing employees, and clients, adapting delivery to different audiences, skill levels, and technical requirements.
• Assess training needs across the organization and design customized programs to address identified gaps and requirements.
• Monitor platform updates and software features and incorporate relevant changes into training content.
• Collaborate with internal teams and OEMs to align training with system implementations, upgrades, safety, and operational excellence.
• Evaluate training effectiveness using participant feedback and performance metrics, and use the results to refine programs.
• Maintain a knowledge base of FAQs and best practices, troubleshoot platform-related issues, and contribute to the evolution of training methods, content, and training technology roadmaps.
• Develop or deliver training content covering technical service work, soft skills, customer service, safety, and customer-specific operations and service expectations.

Benefits

• 401(k) plan with matching company contributions.
• Comprehensive medical, dental, and vision care.
• Paid parental leave at 100% of salary.
• Paid time off and company holidays.
• Early access to earned wages through Daily Pay.
• Supportive culture and comprehensive benefits package prioritizing mental, physical, and emotional health.

What This Job Offers

• Job Type: Full-time
• Career Level: Director