Director, Mail & Print Services

Georgia State University•Atlanta, GA

5d•Onsite

About The Position

Georgia State University’s Department of Auxiliary and Support Services is seeking an experienced Director, Mail and Print Services. The role provides strategic and operational leadership for Printing Services (PawPrints) and Mail Services, ensuring operational efficiency, service quality, and compliance with established procedures. The director develops and maintains relationships supporting the growth of PawPrints and affiliated operations, including PawPrints Promotions, while ensuring timelines, quality control, and systems and equipment efficiencies. The position also develops and manages budgets and works closely with Public Relations and Marketing Communications on logo and licensing guidelines and fulfillment operations. The director manages mail and print operations, budgets, staff, and contracted services; supports marketing and outcome assessment; and maintains online ordering and processing software in partnership with the Campus Services team. The role requires in-person attendance five days per week and travel among Georgia State University’s Atlanta, Alpharetta, Clarkston, Decatur, Dunwoody, and Newton campus locations as needed. The incumbent may also be cross-trained for other positions or responsibilities to provide backup and support during peak periods.

Requirements

Bachelor’s degree and six years of supervisory or management experience, or a combination of education and related experience.
Ability to attend work in person five days per week.
Ability to travel between Georgia State University campus locations as needed.

Nice To Haves

Five to seven years of experience managing large-scale mail operations and a commercial print shop.
More than ten years of supervisory experience.
Experience with multi-location operations.

Responsibilities

Provide direct operational management of Mail Services, including distribution and collection of USPS and interoffice mail, counter sales, cash reconciliation, and opening and closing assigned areas.
Provide direct operational management of Print Services, including distribution and collection of copy and print orders, counter sales, cash reconciliation, and opening and closing assigned areas.
Assist with marketing and oversee outcome assessments in assigned areas.
Work with the Campus Services team to update and maintain online ordering and processing software.
Develop, plan, and manage budgets for Mail and Print Services, maintain fiscal responsibility, and approve expenditures in areas of responsibility.
Lead and direct the management team in staffing and recruitment; ensure HR compliance and promote ongoing staff training and improvement.
Administer contracts and/or supervise operations for assigned contracted services, coordinate contractor operations, and act as liaison between contractors and the University community.
Ensure training and code compliance for areas of responsibility in accordance with local, state, and federal requirements.
Maintain relationships with Public Relations and Marketing Communications to ensure compliance with logo and licensing guidelines and enhance fulfillment operations.
Provide excellent customer service and, as needed, cross-train for other positions or responsibilities to provide departmental backup and supplemental support.
Travel between university campus locations as needed to fulfill role responsibilities.