Director, Logistics & Order Management

ILIA, Inc.•Los Angeles, CA

1d•$150,000 - $165,000•Hybrid

About The Position

The Director of Logistics & Order Management leads end-to-end order fulfillment, global logistics operations, and third-party distribution partnerships. The role oversees the order-to-cash lifecycle across wholesale and eCommerce channels, with responsibility for operational excellence, inventory accuracy, and customer service. The position reports to the Chief Operations Officer and is open to candidates based in the United States. The Director oversees warehouse and distribution operations through third-party logistics providers, manages global transportation strategy, and ensures effective integration among ERP, WMS, EDI, and customer platforms. The role also establishes performance metrics, supports forecasting and budgeting, and leads continuous improvement, process development, and automation initiatives. ILIA describes itself as a fast-growing clean beauty company headquartered in Laguna Beach, California.

Requirements

10+ years of experience in logistics, fulfillment, or supply chain operations.
Proven leadership managing 3PLs, transportation networks, and order management systems.
Strong knowledge of ERP, WMS, EDI, and eCommerce platforms.
Advanced analytical and reporting skills, including proficiency in Excel and data visualization tools.
Experience with contract negotiation, RFP processes, and vendor management.
Demonstrated ability to lead cross-functional teams and influence stakeholders at all levels.
Strong problem-solving, organizational, and project management skills.

Nice To Haves

Experience in consumer products or high-growth environments is preferred.
NetSuite or similar systems experience is preferred.

Responsibilities

Oversee the full order lifecycle, from order receipt through fulfillment and shipment, across wholesale and eCommerce channels.
Lead warehouse and distribution operations through 3PL partners, ensuring service levels, accuracy, and cost efficiency.
Manage global 3PL provider relationships, including performance reviews, KPI tracking, and contract compliance.
Ensure seamless integration across ERP, WMS, EDI, and customer platforms to enable efficient order flow.
Monitor EDI compliance, resolve violations, and manage chargeback mitigation processes.
Oversee customer onboarding and logistics setup to support efficient, scalable operations.
Direct global transportation strategy across parcel, LTL, ocean, and air freight.
Ensure carrier performance, capacity planning, and cost optimization across regions.
Lead RFPs, contract negotiations, and vendor selection for logistics and transportation partners.
Monitor shipping performance, delivery timelines, and cost metrics.
Establish and track KPIs such as order fill rate, accuracy, processing time, and on-time delivery.
Support forecasting and budgeting with operational insights and historical performance data.
Analyze trends and identify opportunities to improve service levels and reduce costs.
Lead continuous improvement initiatives focused on efficiency, scalability, and customer satisfaction.
Develop and implement SOPs across logistics, fulfillment, and partner operations.
Collaborate cross-functionally to streamline processes and eliminate inefficiencies.
Drive automation and system enhancements to reduce manual intervention and improve accuracy.