Order Fulfillment & Logistics Coordinator

Hultec Group • Spring, TX

2d

About The Position

Hultec is seeking an Order Fulfillment & Logistics Coordinator to maximize monthly revenue and minimize freight costs by converting available shipping opportunities into full truckloads (FTL). The role manages the order backlog and new orders ready to ship from stock, proactively contacts customers to pull forward demand, and works to fill truck capacity—including by securing orders from customers along active delivery routes. It owns the effectiveness of the process from planning through shipping and works with sales, warehouse, planning, operations, and carriers to keep orders accurate and moving on schedule.

The position also provides customer service as the primary contact for orders, quotes, inventory availability, shipment status, and service issues. It processes orders, prepares quotes, maintains accurate customer and shipment records, and manages records in the CRM. The role uses Global Shop ERP and the JARVIS shipping queue to identify ready-to-ship orders, monitor inbound inventory, and prevent delays. Performance is measured by revenue growth, freight cost reduction, truck fill and FTL conversion rates, on-time delivery, customer satisfaction, order accuracy, quote turnaround, and response time.

Requirements

• At least 5 years of experience in logistics, transportation, freight, distribution, or order management.
• Working knowledge of freight shipping, including LTL/FTL, routing, and carrier networks, with demonstrated ability to consolidate shipments to reach full truckload.
• Experience with proactive customer outreach to generate orders and build shipment volume.
• Experience with ERP, CRM, order management, or shipment-tracking systems.
• Strong Excel skills and comfort working with order, inventory, and freight data.
• Excellent written and verbal communication skills and a customer-first approach to quoting and order handling.
• Strong organization and ability to manage competing priorities and deadlines in a fast-paced environment.
• Strong analytical and problem-solving skills, including identifying patterns in order, route, and freight data to find consolidation opportunities.

Nice To Haves

• Experience in a distribution or manufacturing environment.
• Experience with Global Shop ERP.
• Associate's or bachelor's degree in supply chain, logistics, or business.
• Experience with a transportation management system (TMS) or route-planning software.
• Bilingual in English and Spanish.

Responsibilities

• Manage the order backlog and new orders that can ship immediately from stock, prioritizing by customer need, urgency, and inventory availability.
• Contact customers with open backlog or upcoming orders to pull forward demand and build full truckloads.
• Contact customers located along active delivery routes to secure additional orders that fill remaining truck capacity before dispatch.
• Combine and sequence orders by region and route to consolidate shipments into full truckloads and reduce freight costs and partial loads.
• Own the process that moves orders from planning through shipping, identifying and resolving breakdowns that delay fulfillment or leave capacity unused.
• Use Global Shop ERP to identify products and orders ready to ship, track inbound container arrivals, and manage customers and orders.
• Use the JARVIS shipping queue daily to keep orders moving from planning through shipping without delay.
• Track and report truck fill rate, FTL conversion, freight cost per order, and monthly revenue impact, and recommend improvements.
• Coordinate with planning, warehouse, sales, and carriers on inventory allocation and routing to maximize truck capacity.
• Serve as the primary customer contact for orders, quotes, inventory availability, shipment status, and service issues.
• Enter, process, and check orders for accuracy, pricing, and availability.
• Prepare and provide timely, accurate price quotes.
• Answer customer questions about orders, products, availability, and delivery, and resolve service issues professionally.
• Communicate shipment updates, delays, and changes to customers, offering alternatives when available.
• Resolve order issues, returns, and claims, escalating complex cases to the appropriate team.
• Maintain accurate customer records, order information, and shipment details.
• Manage customer, order, and opportunity records in the CRM system and keep data current and accurate.

Benefits

• Health insurance, including PPO, HMO, and HSA plans with employer contributions.
• Dental and vision insurance.
• Paid time off.
• 401(k) with a 6% company match; fully vested.
• Short-term and long-term disability coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed