Order Management and Fulfillment Coordinator

Carrier•Charlotte, NC

6d•$79,000 - $158,000

About The Position

Carrier Global Corporation is seeking an Order Management and Fulfillment Coordinator to lead site order management by aligning SIOP, Sales, and factory operations to deliver customer commitments. The role drives cross-functional collaboration, resolves delivery exceptions, and maintains accurate backlog, on-time delivery (OTD), and revenue reporting. It builds partnerships across teams and sites to achieve shared business objectives. The position develops strategies and standardized processes for materials planning and SIOP, creates indicators to show short- and long-term market trends and demand, identifies demand streams and data linkages, and collaborates with product development, Sales, and Marketing on forecasts. It also plans capacity and fulfillment with plant manufacturing operations and supports monthly production-volume planning based on forecasts, inventory, customer orders, and capacity. The role tracks metrics, improves supply capabilities, and identifies technologies that enhance planning capability, sustainability, and reliability. The coordinator aligns orders with capacity and material availability; leads daily OTD and past-due reviews; coordinates recovery plans and actions; owns site OTD and backlog reviews; and partners with Finance and other teams to track revenue, identify risks, and pursue recovery opportunities. The position maintains master-report accuracy, commitment dates, and reason codes, and supports automation, standardization, and continuous improvement.

Requirements

High school diploma or GED.
At least 3 years of experience working with Excel and project management.

Nice To Haves

Ability to analyze OTD, past-due backlog, and revenue variances to identify root causes and drive corrective actions.
Ability to lead cross-functional reviews, establish clear ownership, and follow through to resolution.
Experience managing manufacturing orders, backlog, and delivery commitments.
Working knowledge of SIOP, capacity planning, material availability, and order scheduling.
Ability to maintain accurate order, shipment, invoice, and commitment-date data.
Ability to work effectively across functions, sites, and organizational levels.
Strong communication, relationship-building, and problem-solving skills, with a proactive, team-oriented approach focused on shared goals, transparency, and accountability.

Responsibilities

Develop strategies for materials planning and SIOP.
Develop standardized materials-planning and SIOP processes to optimize business resources and meet customer delivery expectations.
Develop indicators that provide visibility into short- and long-term market trends and demand.
Identify appropriate demand streams and establish data relationship linkages.
Work with product development leaders and Sales and Marketing teams to develop demand forecasts.
Plan capacity and fulfillment demand with plant manufacturing operations.
Develop monthly production-volume plans with manufacturing based on the business forecast, inventory position, actual customer orders, and capacity parameters.
Identify and develop technologies to improve materials planning and SIOP capability, sustainability, and reliability.
Track metrics to drive results and continuous improvement.
Develop processes and plans to improve supply capabilities and establish metrics to measure SIOP process-improvement progress.
Align orders with capacity and material availability, coordinating across Sales, Planning, Materials, and Operations to resolve constraints, clear holds, and protect customer commitments.
Lead daily OTD and past-due reviews, align stakeholders on recovery plans, and drive actions to completion with clear ownership and accountability.
Own site OTD and backlog reviews; partner with Finance and cross-functional teams to track revenue, identify risks, and drive recovery opportunities.
Maintain master-report accuracy, commitment dates, and reason codes.
Support automation, standardization, and site improvement initiatives in collaboration with other teams.