Order Management Coordinator

Assurant•Irving, TX

3d•$21 - $35•Onsite

About The Position

The Order Management Coordinator serves as a liaison among Operations, Fulfilment, Planning, Customer Experience, and Order Management Specialists. Under the guidance and supervision of the Order Management Manager, the coordinator supports customer priorities affected by changes in supply, product availability, and customer requirements. The role provides guidance and execution plans, troubleshoots insurance claims and other order types, and identifies enhancements to order management processes. It also applies standard procedures and policies while using judgment and job knowledge to respond to internal customers. The coordinator contributes problem-solving skills and creative solutions and trains Order Management Specialists by sharing departmental knowledge and expertise. This is an onsite position at the company’s Irving, Texas facility, scheduled Monday through Friday from 11:00 AM to 8:00 PM. The position requires technical understanding of order and process flows and above-average knowledge of the operating system. It includes managing insurance orders through shipment, resolving order issues and escalations, coordinating priorities across departments, and preparing reports on order status and service-level attainment.

Requirements

High school diploma or equivalent.
At least 2 years of distribution and logistics experience.
Proficiency in MS Excel to manage large amounts of data.
Proficiency in MS Word to create basic documents and reports.
Good communication skills to interact with and influence others.
Technical understanding of order flow and process flow, and above-average knowledge of the operating system.

Nice To Haves

Bachelor’s degree in a technical field preferred.
Oracle experience is a plus.
More than 2 years of experience in inventory control, material management, or material movement is desired.

Responsibilities

Manage communications with Materials, Operations, and Fulfilment centers to process insurance orders and ensure timely device shipments within SLA.
Use the Oracle warehouse management system to modify, migrate, and push orders through the order flow until shipment.
Verify order lines, prepare daily reports, manage shipments, respond to status inquiries, and resolve order issues.
Monitor and evaluate order issues and resolve them using available tools.
Work with Purchasing to resolve claim escalations that cannot be fulfilled with current stock availability.
Generate reports to communicate priorities and urgency to other departments, including backorder and kitting priorities.
Research claims requiring migration of existing models and execute migrations to satisfy claims within SLA.
Coordinate with Planning to prioritize devices from production lines for all programs.
Ensure FIFO is followed to address older claims.
Research orders as needed to move them from Entered status to Booked status so they can be cascaded within the system.
Create and publish daily and monthly feedback reports monitoring overall SLA attainment.
Prepare model-level reports on claim status, pending shipments, overall program status, and actions needed to fulfill and troubleshoot orders.
Provide guidance and execution plans for troubleshooting insurance claims and other order types and identify process enhancements.
Follow standard procedures and policies when responding to internal customers and coordinating with Order Management Specialists and stakeholders.
Train Order Management Specialists by sharing knowledge and expertise.
Perform other duties as assigned.