Director, Inside Sales & Customer Service
About The Position
Ott, a Veralto company, is seeking a strategic, people-focused leader to lead and transform its global customer-facing support and inside sales organization. Reporting to the VP/GM Commercial and Strategy, the Director will lead an international team and develop a high-performing, scalable organization that delivers exceptional customer experiences, drives commercial growth, and creates operational excellence across the customer lifecycle. The Director will partner closely with Sales, Service, Operations, Marketing, Product Management, Finance, and Commercial Operations to provide responsive, knowledgeable, and proactive customer support while maximizing revenue opportunities through inside sales execution and opportunity management. As a member of the commercial leadership team, the Director will also help shape Ott’s commercial strategy and bring customer and team perspectives into business decisions. The role is onsite in Fort Collins, Colorado, with international travel of up to 25%.
Requirements
- Bachelor’s degree in Business, Marketing, Engineering, or a related field.
- 10 or more years of experience in customer service, inside sales, commercial operations, or related commercial leadership roles.
- 7 or more years of experience leading and developing teams in a global or multi-site environment.
- Demonstrated experience building, scaling, or transforming customer service, inside sales, or commercial support organizations.
- Experience leading process improvement, operational excellence, and/or organizational change initiatives.
- Proficiency with CRM systems, sales analytics, and customer service platforms.
- Ability to travel up to 25%.
Responsibilities
- Lead, coach, and develop inside sales and customer service professionals across regions and time zones, building leadership capability and a culture of accountability, collaboration, and customer focus.
- Establish service standards and use customer insights and performance data to improve responsiveness, order accuracy, issue resolution, and customer satisfaction.
- Improve lead management, qualification, tender and bid processes, opportunity routing, and account coverage to strengthen inside sales execution and drive growth.
- Use CRM and commercial analytics to improve execution, pipeline visibility, forecasting, and sales effectiveness.
- Create scalable processes and standard work to improve consistency across the global organization.
- Apply continuous improvement and commercial excellence practices to simplify work, eliminate friction, and identify opportunities for automation and digital transformation.
- Partner with Commercial Leadership, Service, Operations, Marketing, Product Management, Finance, and Commercial Operations to solve customer challenges and improve execution across the customer lifecycle.
- Contribute to Ott’s commercial strategy as a member of the commercial leadership team, representing customer and inside sales and customer service perspectives.
Benefits
- Professional onboarding and training options
- Career coaching and development opportunities
- Day 1 health, dental, and vision insurance
- 401(k) with company match
- Global leadership exposure and opportunity to lead an international team
- Paid time off
- Medical, dental, and vision insurance
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What This Job Offers
Job Type
Full-time
Career Level
Director
