Director, Independent Living

Trilogy Health Services, LLC • Union Township, OH

6d • Onsite

About The Position

The Director of Independent Living creates a dynamic community for Independent Living residents by designing wellness and lifestyle programs that encourage socialization and engagement. The role plans, coordinates, and promotes resident events, ensuring participation and improvement through feedback.

The Director leads lifestyle, wellness, hospitality, and engagement programming to enhance resident satisfaction, independence, social connection, and quality of life. They serve as the primary contact for residents and families, coordinate events and community integration, collaborate with campus departments, manage resident communications, and build relationships with volunteers and external partners. The role also supports resident rights, safety, privacy, dignity, quality improvement, regulatory compliance, customer service, and ongoing improvements to the resident experience.

Requirements

• High school diploma or GED/HSE; an associate degree is preferred.
• Two or more years of experience in hospitality, customer service, event planning, senior living, resident engagement, or a related field is preferred.
• Must maintain all licenses, certifications, and qualifications required to safely transport residents and operate campus vehicles in accordance with applicable state laws and regulations.

Nice To Haves

• Associate degree.
• Two or more years of experience in hospitality, customer service, event planning, senior living, resident engagement, or a related field.

Responsibilities

• Lead the development and execution of lifestyle, wellness, hospitality, and engagement programs that enhance resident satisfaction, independence, social connection, and overall quality of life.
• Create and coordinate educational, recreational, cultural, wellness, volunteer, and special event programming for the Independent Living community.
• Serve as the primary point of contact for residents and families, fostering relationships and identifying opportunities to improve services, satisfaction, and community engagement.
• Oversee resident events, outings, transportation coordination, move-in experiences, orientation activities, and community integration initiatives.
• Partner with dining, environmental services, maintenance, sales, and campus leadership teams to ensure exceptional service and a seamless resident experience.
• Manage resident communications, including newsletters, activity calendars, social media content, and promotional materials.
• Build and maintain relationships with volunteers, community organizations, guest presenters, and external partners to expand resident programming and engagement.
• Champion resident rights, safety, privacy, and dignity while supporting quality improvement, regulatory compliance, customer service excellence, and continuous enhancement of the resident experience.

Benefits

• Medical, dental, and vision coverage, including free virtual doctor visits, with coverage starting in the first 30 days.
• Weekly pay and regular quarterly wage increases.
• HSA with company match, Dependent Care account, LSA, and 401(k) with company match.
• Paid time off and fully paid parental leave for new parents.
• No-cost LGBTQIA+ support and gender-affirming care coordination.
• Financial support for education, certifications, and student loan repayment.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: High school or GED