Director, Global Transitions, Lease Administration

JLL•Pittsburgh, PA

4d•$80,000 - $101,000•Remote

About The Position

The Director, Global Transitions, Lease Administration executes client transition projects from mobilization through stabilization and serves as the primary client point of contact and project manager for new business onboarding and account expansions. The role primarily focuses on Lease Administration projects and may also support Portfolio Services. It partners with Sales and internal workstreams to deliver a seamless client experience while managing project budget, scope, schedule, communications, data collection, contractual alignment, risks, and mitigation strategies. The position manages or supports multiple projects concurrently and serves as a change leader for client transitions. The role coordinates stakeholder and client meetings, tracks progress against implementation timelines, and ensures an effective handover to account teams. Tactical work may include documentation setup, team coordination, data quality verification, readiness tracking, project documentation, project-management tool data collection, workstream follow-ups, and data updates and quality checks. The position may require travel of up to 10%.

Requirements

At least 5 years of project-management experience; experience is described as preferred in the posting.
At least 3 years of Lease Administration experience.
Experience working with Lease Administration technology applications.
Expert skills in MS Office, SharePoint, and other applications.
Strong organizational and time-management skills to manage involvement in multiple projects.
Process-driven approach and orientation toward continuous process improvement.
Ability to work directly with key stakeholders at all levels to gather and interpret functional requirements.
Detail-oriented and results-driven.
Highly analytical mindset, with a track record of proactively identifying potential issues and formulating solutions and contingency plans.
Excellent professional presence and business, written, and oral communication skills.
Proactive and self-directed work habits.
Advanced computer skills in Microsoft Project, Excel, Word, and PowerPoint.
Must be authorized to work in the United States without visa sponsorship.

Nice To Haves

Change management experience.
Communications experience.
Six Sigma certification.
PMI certification.

Responsibilities

Support projects through initiation and execution, including follow-ups, project success tracking, reporting, and escalation.
Collaborate with LA Ops, JBS, and Transition Leads on Account Management and Governance, Communications and Change Management, and Employee Readiness workstreams.
Co-develop and deploy change and communication management plans aligned with the overall strategy, including identifying process changes, aligning team capability and requirements, and developing communications matrices, messaging, and delivery mechanisms.
Ensure workstream leads participate in transitions and provide required information on time.
Ensure completion of data templates and abstraction or migration of data into agreed tools.
Prepare project timeline plans and maintain transition tracking through completion.
Coordinate system setups, access requests, reporting reviews and updates, data uploads and migrations, and checks for missing, inconsistent, or incorrect data.
Compare systems or reports and proactively follow up to obtain missing information.
Document agreed processes and process flows.
Use governance tools to support program needs.
Facilitate internal and client-facing meetings, including change management workshops, project status updates, and cross-functional alignment activities.
Execute transition tactical tasks with dedication and attention to detail.
Apply problem-solving skills to achieve firm and client business goals.
Collaborate with other transition leaders to identify and implement best-in-class transition and program-management processes.
Build collaborative relationships with the Implementation Team and workstreams to support seamless transitions.
Support the Implementation and Success Team with assigned tasks, such as initiating project documentation, collecting data in project-management tools, following up with workstream leads, and completing data updates and quality checks.
Identify continuous-improvement opportunities to enhance client experience, improve financial performance, minimize risk, or create competitive advantage.
Clarify and communicate objectives, client expectations, deliverable status, and success criteria.
Maintain client satisfaction throughout transition, including post-go-live, handoff, and optimization as applicable.