Transition Manager, Lease Administration

Colliers International • WFH Georgia, NV

1d • $96,955 - $110,000 • Remote

About The Position

The Transition Manager, Lease Administration, manages client implementations and relationships for new or expanded Lease Administration business. The role oversees the full transition lifecycle—from discovery, data extraction and migration, lease abstraction and validation, process documentation, and stabilization through handover to the designated Lease Administration team. It establishes schedules, reports, communication plans, and processes while managing transition scope, timelines, budgets, quality, and client expectations.

The position also coordinates global account teams, oversees lease administration data and payment-related workflows, supports client proposals and presentations, and develops governance programs and process improvements. This is a remote working arrangement from various listed locations. The posting is for a talent pipeline for anticipated vacancies; applying does not indicate that a position is currently available.

Requirements

• At least 10 years of relevant experience in commercial real estate lease administration, accounting, or property management, in the landlord and/or tenant sector.
• Intermediate-to-expert experience with multiple commercial real estate database applications, such as CoStar, Yardi, Apex, ProLease, Viisual Lease, or other portfolio management systems.
• Documented success working on multi-line global accounts with 1,000 or more leases and a global account management structure.
• Intermediate proficiency with Microsoft Office tools, including Word, PowerPoint, Excel, and OneNote.
• Ability to work independently, preferably in a remote setting, with strong time-management skills.
• Ability to interpret complex commercial lease language and strong attention to detail.
• Familiarity with accepted hiring and employment practices.
• General understanding of AI technology and openness to adapting to technological change.

Nice To Haves

• Bachelor’s degree in business, accounting, real estate, or a similar field is preferred.
• Thorough knowledge of FASB/IFRS accounting rules and general accounting principles is preferred.

Responsibilities

• Manage multiple transition projects concurrently and track project teams’ accountability to scope, schedule, and budget.
• Oversee the full transition lifecycle, including discovery, data extraction, migration, abstraction, validation, process documentation, stabilization, and handover.
• Manage client and vendor relationships, conduct client meetings and reviews, and resolve escalations during transitions.
• Establish project timelines, schedules, reports, communication plans, risk mitigation strategies, action tracking, meeting agendas, and minutes.
• Oversee lease abstraction, translation, and quality control; ensure accurate and timely entry of rental obligations and other lease information in accordance with client standards.
• Provide database quality control, identify onboarding errors and inconsistencies, and create, edit, and run reports in Lease Administration databases.
• Maintain templates and develop account processes, procedures, playbooks, and RACI charts.
• Understand client objectives, portfolio strategies, service expectations, agreements, scope boundaries, fees, billing frequency, and payee details; ensure relevant information is correctly entered into WorkTrac.
• Develop client governance programs with Lease Administration teams, including reporting cadence, communication methods, and business reviews.
• Oversee global team service delivery, assign and delegate database management tasks, and establish internal communication and review cadences.
• Mentor and train junior transition staff; provide training on Lease Administration systems and dashboards.
• Support RFI and RFP responses, including pricing and presentation materials, and participate in new and existing client pitches.
• Oversee data migration between legacy and target systems, including data mapping, ETL processes, and reconciliation.
• Review recovery clauses, establish recovery pools, calculate tenant recovery expenses, and review caps, base years, and exclusions.
• Develop rental payment schedules and assist in monitoring, reviewing, and approving rent, CAM, operating expense, tax, and insurance payments to landlords.
• Review and validate Consumer Price Index adjustments against legal documents.
• Maintain transition account files and data integrity for tenant- and lease-related information.
• Maintain internal transition financial forecasts; confirm and approve monthly client billing and ensure pass-through expenses are billed according to contract and internal process.
• Track accounts receivable for assigned clients and escalate issues appropriately; provide regular status reports to internal management.
• Partner with Colliers legal, risk, and security teams on Lease Administration service scope, master service agreements, and intercompany contractual review and development.
• Track team workloads and assignments, refresh gearing annually, validate team allocations against contractual scope and client expectations, and ensure equitable workload distribution.
• Develop a roadmap to streamline and enhance transition program delivery, and lead initiatives such as best-practice tracking, case study development, AI partnership with Technology, and Global COE partnerships.
• Foster effective communication, collaboration, and professional presence across teams; adapt to evolving technology.

Benefits

• Employer-subsidized medical benefits, including prescription coverage, dental, and vision.
• Employer-paid basic life and AD&D insurance.
• Short-term and long-term disability insurance.
• 401(k) plan with employer match.
• 10 days of sick leave.
• At least 15 days of vacation annually; certain senior-level roles are eligible for unlimited time off.
• 10 paid holidays and two personal flex days annually.
• Paid parental leave after 90 days of employment: 12 weeks for birth parents and 4 weeks for non-birth parents, including adoptive and foster parents.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior