Global IFM Transitions Lead

Cushman & Wakefield

4d • $123,250 - $145,000

About The Position

Under the direction of the Global IFM and Procurement Transitions Sr. Director, the Global IFM Transitions Lead manages the global transition of Integrated Facilities Management (IFM) services from current suppliers to Cushman & Wakefield. The role develops and leads transition strategies and coordinates internal teams, clients, and stakeholders to support effective service deployment and go-live execution. It also uses AI-driven analytics, predictive modeling, and machine-learning insights to support risk detection, resource forecasting, scenario planning, workflow optimization, and consistent practices across transition programs.

The position requires leadership of executive-level meetings and stakeholder teams, detailed management of portfolio and site-service information, development of presentations, process maps, workflows, dispatch strategies, and go-live tools, and coordination with recruiting, HR, Finance, Procurement, and Critical Solutions teams. The role also supports employee selection and onboarding, provides IFM subject-matter expertise and training, maintains secure and efficient document management, and identifies opportunities to improve processes and programs.

The work is generally office-based and involves extended periods sitting and using a computer, with occasional standing and possible travel of up to 20%. Because the role has a global footprint, meetings outside traditional working hours may be required. Cushman & Wakefield states that eligible employees may enroll in benefit programs generally including health, vision, and dental insurance, flexible spending and health savings accounts, retirement savings plans, life and disability insurance, and paid and unpaid time away from work. The stated compensation range is $123,250 to $145,000.

Requirements

• Bachelor of Arts or Bachelor of Science degree.
• At least 5 years of project or program management experience, including setting SMART goals and managing people, processes, and resources to deliver on time, on budget, and to required quality standards.
• General understanding of occupier service lines, especially facilities management, project management, and integrated portfolio management.
• Strong executive presence and agility.
• Demonstrated people leadership, management, and development capability, including people and stakeholder management as both a leader and a team member.
• Strong oral and written communication and presentation skills.
• Advanced customer service, management, relationship-management, and stakeholder-management capabilities.
• Self-starting and self-managing, able to work unsupervised toward assigned goals within the governance and support framework.
• Technical proficiency in commonly used business software and applications.
• Ability to attend meetings outside traditional working hours due to the role’s global footprint.
• Ability to perform office work involving sitting and/or computer use for up to 8 hours per day; periods of standing may also be required.
• Regularly able to talk, hear, and use hands and fingers to write and type.
• Ability to speak clearly, read and understand information presented orally and in writing, and communicate information and ideas orally and in writing.

Nice To Haves

• MBA or another applicable advanced degree.
• PROSCI certification; desired but not required.
• Ability to travel, potentially up to 20%.

Responsibilities

• Develop bespoke IFM transition strategies based on client contracts, platform resources, and RFI receivables, adjusting plan dates and deliverables accordingly.
• Lead executive-level internal and external client meetings to support productive discussions and effective decisions on IFM deployment variables.
• Lead key stakeholder teams, including Platform, EHS, WX, and Sustainability.
• Develop presentation materials that communicate key information and insights clearly.
• Identify potential risks, implement risk-management strategies, and develop mitigation plans.
• Create and refine process maps and workflows to improve operational efficiency and clarity.
• Present updates weekly to clients and stakeholders, clearly communicating key points and potential risks.
• Develop portfolio-wide site-services matrices and service-level requirements for each location, managing detailed data.
• Work with the Critical Solutions team to analyze and prioritize client asset and preventive-maintenance data against incumbent data and recommend actions based on C&W Global Standards.
• Develop portfolio-wide dispatch-matrix strategies and prepare files for upload.
• Partner with recruiting and HR to interview, select, and hire incumbent employees and new hires.
• Coordinate with Finance and Procurement workstreams to develop go-live tools and training strategies.
• Perform go-live controls to support effective execution.
• Train and serve as an IFM subject-matter expert for incoming staff; develop welcome strategies, serve as a point of contact, and host training to support onboarding.
• Manage efficient storage, retrieval, and security of documents.
• Identify and incorporate process-improvement opportunities, including process development and program enhancement.
• Use AI-driven analytics and predictive modeling to support risk detection, resource forecasting, and scenario planning across regions and supplier ecosystems.
• Use machine-learning insights to identify performance trends, optimize IFM workflows, and standardize practices across transition programs.

Benefits

• Eligible employees may enroll in health, vision, and dental insurance programs.
• Eligible employees may enroll in flexible spending accounts and health savings accounts.
• Eligible employees may enroll in retirement savings plans.
• Eligible employees may enroll in life and disability insurance programs.
• Eligible employees may receive paid and unpaid time away from work.
• Eligible employees are offered competitive pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior