Director, Global Transitions, Lease Administration

JLL • Harrisburg, PA

1d • Remote

About The Position

This role leads client transition projects from mobilization through stabilization, serving as the primary client contact and project manager for new business onboarding and account expansions. The focus is on Lease Administration projects, with support for Portfolio Services as required. The role collaborates with Sales and internal workstreams to provide a seamless client experience while managing project budgets, scope, schedules, and communications. It coordinates data collection, checks contractual alignment, identifies risks, and develops mitigation strategies. The Director facilitates stakeholder and client meetings, tracks progress against implementation timelines, and ensures effective handover to account teams. The position also manages tactical work such as documentation setup, team coordination, data-quality verification, and readiness tracking, and may assist the Implementation and Success Team with assigned tasks. Multiple projects may be managed or supported simultaneously, and the role serves as a change leader for client transitions.

The position supports projects from initiation through execution, including follow-ups, success tracking, reporting, and escalation. It works with LA Ops, JBS, and Transition Leads across Account Management and Governance, Communications and Change Management, and Employee Readiness workstreams. Responsibilities include developing and deploying change and communication plans; coordinating workstream participation and data completion; maintaining timelines and transition tracking; coordinating systems, access, reporting, uploads, migrations, and data checks; documenting processes; facilitating internal and client meetings; and executing transition tasks. The role also identifies continuous-improvement opportunities, communicates objectives and success criteria, and is responsible for client satisfaction throughout transition, including post-go-live, handoff, and optimization where applicable.

The role is remote and may require travel up to 10%. The position does not provide visa sponsorship; candidates must be authorized to work in the United States without sponsorship. Expected compensation is $80,000–$101,000 per year. JLL offers a comprehensive benefits package supporting personal well-being and growth.

Requirements

• At least 5 years of project-management experience.
• At least 3 years of experience working with Lease Administration technology applications.
• Expert skills in MS Office, SharePoint, and other applications.
• Advanced computer skills in Microsoft Project, Excel, Word, and PowerPoint.
• Strong organizational and time-management skills to manage involvement in multiple projects.
• Process-driven approach and orientation toward continuous process improvement.
• Ability to work directly with stakeholders at all levels to gather and interpret functional requirements.
• Detail-oriented, results-driven approach.
• Highly analytical mindset with a track record of identifying potential issues and developing solutions and contingency plans.
• Excellent professional presence and written and oral communication skills.
• Proactive and self-directed work habits.
• Must be authorized to work in the United States without visa sponsorship.

Nice To Haves

• Change-management experience.
• Communications experience.
• Six Sigma certification.
• PMI certification.
• Project-management experience in Lease Administration is preferred.

Responsibilities

• Lead client transition projects from mobilization through stabilization, including new business onboarding and account expansions.
• Serve as primary client point of contact and project manager, managing budget, scope, schedule, and communications.
• Support Lease Administration projects and Portfolio Services as required, managing or supporting multiple projects at once.
• Support projects through initiation and execution, including follow-ups, success tracking, reporting, and escalation.
• Collaborate with LA Ops, JBS, and Transition Leads on Account Management and Governance, Communications and Change Management, and Employee Readiness workstreams.
• Co-develop and deploy change and communications plans aligned with the overall strategy, including identifying process changes, capability requirements, communications matrices, messages, and delivery methods.
• Ensure workstream leads participate and provide required information on time; ensure completion of data templates and abstraction or migration of data into agreed tools.
• Prepare project timelines and maintain transition tracking through completion.
• Coordinate system setups, access requests, reporting reviews and updates, data uploads and migrations, and checks for missing, inconsistent, or incorrect data.
• Compare systems or reports and proactively follow up to obtain missing information.
• Document agreed processes and process flows, and use governance tools to support program needs.
• Facilitate internal and client-facing meetings, including change-management workshops, project status updates, and cross-functional alignment activities.
• Execute assigned transition tactical tasks with attention to detail; support the Implementation and Success Team with project documentation, project-management tool data collection, follow-ups, data updates, and quality checks as needed.
• Use problem-solving skills to advance firm and client business goals; collaborate with other transition leaders to develop and implement effective transition and program-management processes.
• Build collaborative relationships with the Implementation Team and workstreams to support cooperation throughout transitions.
• Identify continuous-improvement opportunities to enhance client experience, improve financial performance, minimize risk, or create competitive advantage.
• Clarify and communicate objectives, client expectations, deliverable status, and success criteria.
• Maintain client satisfaction throughout the transition, including post-go-live, handoff, and optimization where applicable.
• Travel as required, up to 10%.

Benefits

• 401(k) plan with matching company contributions.
• Comprehensive medical, dental, and vision care.
• Paid parental leave at 100% of salary.
• Paid time off and company holidays.
• Early access to earned wages through Daily Pay.
• Supportive culture and comprehensive benefits package prioritizing mental, physical, and emotional health.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed