Director, Franchise Business Consultant and Operations

Authority Brands•Boston, MA

10d

About The Position

The Director, Franchise Business Consultant and Operations is a hands-on leader of franchise business consultants who serve as the primary connection between the franchisor and franchisees. The role leads a regional team and oversees operational KPIs, ensuring franchise partners receive management, operational, and financial support through consultative relationships built on trust. The Director coaches consultants and advises franchisees on using the company’s Systems of Business to pursue their personal and business goals. The position establishes ongoing virtual and onsite engagement with franchise partners, develops expertise in available brand tools and support systems, and provides guidance on operations, profitability, compliance, culture, and business performance. The Director also coordinates requests from Franchise Support Center functions and delivers territory health diagnostics and monthly financial reviews.

Requirements

Bachelor’s degree or equivalent experience.
6–8+ years of experience as a consultant, advisor, or coach, or in operating a services-based business or franchise.
Managerial and/or team leadership experience.
Skill in operational efficiency, best practices, KPIs, and data analysis.
Ability to interpret profit and loss statements and understand how initiatives may affect revenue and profitability.
Experience partnering cross-functionally to ensure customers receive what they need when they need it.
Strong communication skills and ability to motivate others.
Ability to travel up to 75% to franchisee locations within the assigned territory.

Responsibilities

Lead a regional team of franchise business consultants in supporting franchisees’ growth and aspirations.
Serve as a business consultant and coach, building trust with the team and franchise partners to influence growth and profitability.
Act as the primary source of information for leadership regarding the region.
Establish regular virtual and onsite touchpoints to understand franchise partners’ operations and provide insights and assistance.
Develop a deep understanding of available Authority Brand tools, platforms, and support systems to maximize performance and build franchisee trust.
Coach the team to be trusted advisers whom franchisees seek for guidance, crisis support, and celebration of successes.
Prioritize requests from Franchise Support Center functions to connect with franchisees.
Advise franchise partners on Franchise Agreement compliance and assist them in remaining compliant.
Conduct market meetings that bring franchisees together for the benefit of the group.
Guide franchisees in developing their culture as an extension of the company culture.
Deliver franchisee territory health diagnostics.
Conduct monthly profit and loss statement reviews, including year-over-year revenue reviews.
Perform other duties as assigned.