Director Ecommerce Product

J.Jill•Quincy, MA

18h•$155,800 - $180,000

About The Position

The Director, Ecommerce Product leads the strategy, roadmap and ongoing optimization of J.Jill's digital commerce capabilities. The role translates customer needs, ecommerce priorities and business goals into a prioritized product roadmap and measurable improvements across the shopping journey. Working closely with UX, Analytics, Content, Merchandising and IS/Engineering, this leader defines customer and business problems, establishes requirements and success measures, makes roadmap tradeoffs, and evaluates site capabilities after launch. The role brings a customer- and data-driven perspective to decisions while ensuring product priorities support J.Jill's broader ecommerce, financial and brand strategy. The Director also establishes product operating practices, builds cross-functional partnerships, helps develop product management capability within Ecommerce, and serves as a key Ecommerce product partner in the Salesforce Commerce Cloud transformation.

Requirements

Bachelor's degree or equivalent experience required.
10+ years of progressive ecommerce, digital product or adjacent digital experience, with meaningful responsibility for customer-facing digital experiences and business outcomes.
Demonstrated experience owning or materially shaping a digital product roadmap, prioritizing competing opportunities and translating business and customer needs into product requirements.
Strong ecommerce fluency across browse, search, product detail, cart, checkout, account, personalization, promotions and omni-channel experiences.
Proven ability to use web analytics, customer insight and testing to identify opportunities, set success measures and evaluate results.
Working knowledge of ecommerce platforms, integrations and digital technology ecosystems.
Experience partnering closely with UX/design, engineering/technology, analytics, merchandising, marketing and business stakeholders.
Experience leading, mentoring or developing people and influencing senior stakeholders without direct authority.

Nice To Haves

MBA or advanced degree.
Salesforce Commerce Cloud experience.
Experience building or strengthening product-management practices within an established ecommerce organization is strongly preferred.

Responsibilities

Translate ecommerce strategy, business priorities and customer needs into a digital product roadmap for the website and connected commerce experiences.
Own prioritization of site capabilities, enhancements and the digital product backlog based on customer impact, business value, effort and strategic alignment.
Monitor existing site features and capabilities, identify performance and improvement opportunities, and recommend where investment should be increased, refined or stopped.
Align the digital product roadmap with enterprise technology plans, brand priorities, the commercial calendar and broader transformation initiatives.
Use customer research, site analytics, feedback, customer service insights and business performance to identify friction and opportunities across the shopping journey.
Frame customer and business problems before solutions are defined, connecting opportunities to measurable ecommerce and customer outcomes.
Define requirements, acceptance criteria and success measures for prioritized capabilities and enhancements.
Bring a customer-centered perspective to planning and decision-making, connecting business performance to customer behaviors and needs.
Partner with UX to translate defined problems into intuitive customer experiences while preserving UX ownership of design craft.
Partner with IS/Engineering to assess technical feasibility, effort and dependencies and translate prioritized needs into stable business requirements.
Partner with Ecom Merchandising and Content teams to ensure capabilities support product discovery, storytelling, commercial priorities and site execution needs.
Partner with Analytics teams to establish measurement plans and testing approaches for prioritized product opportunities.
Provide product direction and decision-making throughout delivery without owning day-to-day project management, site operations or technical architecture.
Define and monitor product and feature KPIs with Analytics, including adoption, conversion impact, customer friction and return on investment.
Use post-launch performance, experimentation and customer behavior to determine whether capabilities should be scaled, refined or retired.
Build business cases and recommendations for digital investments based on measurable customer and business value.
Stay current on ecommerce capabilities, platforms and emerging technologies, including AI, and evaluate opportunities with IS/Engineering and relevant teams.
Establish intake, prioritization, roadmap-management and decision-making practices for digital product work.
Make roadmap priorities, tradeoffs and investment decisions transparent to Ecommerce leadership and cross-functional stakeholders.
Build partnerships across Ecommerce, Marketing, Merchandising, Creative, Customer Care, Analytics and IS/Engineering, influencing without relying on direct authority.
Help build product management capability within Ecommerce, coach team members in product thinking and shape the function's evolution.
Partner in the Salesforce Commerce Cloud transformation to define and prioritize future-state business capabilities and customer experience requirements with internal teams, the SI and program leadership.

Benefits

Bonus eligible.
401(k) retirement plan with discretionary match.
Tuition reimbursement.
Medical insurance.
Dental insurance.
Vision insurance.
Company-paid long-term and short-term disability insurance.
Generous paid time off.
Office amenities including a café, fitness center, free parking and Red Line shuttle.
Generous associate discount.
Group discounts on auto, pet and homeowner insurance.
Discount Marketplace for travel, consumer products, food, auto buying and other offerings.
Associate resource groups.