Director - Digital Product Management
About The Position
As the Director of Product Management for Agentic SDLC, you will own the product strategy, roadmap, and outcomes for AI tools and agents that build, test, secure, release, and operate software at American Express. The portfolio includes AI capabilities used by engineers, such as coding assistants, code review, test generation, documentation, and knowledge tools, as well as agents that operate the delivery system by triaging builds, remediating vulnerabilities and dependencies, orchestrating releases, gathering control evidence, and maintaining pipelines. You will lead a team of product managers and partner with engineering, platform, controls, and governance leaders to move the enterprise from AI-assisted development toward agent-executed delivery. Progress will be grounded in measured adoption, clear guardrails, and evidence that quality and risk posture are maintained or improved. The role supports cloud and engineering strategy outcomes including faster delivery, more capacity for innovation, improved economics for technology teams, and stronger risk and regulatory posture. The role requires product leadership, deep knowledge of modern software delivery, practical experience bringing LLM-based tools or agentic workflows into production, and the ability to balance delivery velocity with enterprise risk and regulatory needs. It also involves enterprise-scale adoption and change management, investment decisions, and communication with senior executives. Employment eligibility to work with American Express in the United States is required. American Express will not pursue visa sponsorship for these positions. The position offers a flexible working model, with hybrid, onsite, or virtual arrangements depending on the role and business need.
Requirements
- Bachelor's or Master's degree in Computer Science, Engineering, Business, or a related field, or equivalent experience.
- 10+ years of experience in product management, software engineering, or platform engineering, including 5+ years in product leadership roles and 3+ years leading product managers.
- Track record of shipping developer tools, developer platforms, or internal engineering products used by thousands of engineers in a large, regulated enterprise.
- Deep working knowledge of the modern SDLC, including CI/CD pipelines, SCM platforms, artifact repositories, automated testing, release orchestration, and infrastructure as code.
- Hands-on experience bringing LLM-based tools or agentic workflows to production, including tool use, orchestration, evaluation, and guardrails.
- Working understanding of agentic risks such as prompt injection, excessive agency, data leakage, and code provenance.
- Experience defining and using developer productivity and delivery metrics, such as DORA, SPACE, or developer experience surveys, to set goals and make investment decisions.
- Familiarity with software supply chain security, including SBOM, artifact signing, provenance, vulnerability and dependency management, and with financial services regulatory and audit expectations such as SOX, SOC 2, PCI DSS, NIST SSDF, and NIST AI RMF.
- Experience managing vendor and partner relationships for AI or developer tooling, including commercial evaluation and total-cost analysis.
- Excellent analytical, written, and verbal communication skills, with the ability to balance velocity and risk, influence senior executives, and drive complex cross-organizational decisions to resolution.
- Eligibility to work in the United States; American Express will not pursue visa sponsorship.
Responsibilities
- Define and own the product vision, strategy, and multi-year roadmap for Agentic SDLC, covering AI developer tools and agents operating across source control, build, test, artifact and dependency management, security scanning, release, and cloud deployment.
- Lead, hire, and develop a team of product managers, setting a high bar for customer discovery, prioritization, written product thinking, and outcome-based delivery.
- Shape the target operating model for an agent-executed SDLC, including which work moves to agents first, how human roles and handoffs change, and what platform, data, and controls must be in place.
- Own the developer AI tool portfolio, including build-versus-buy decisions, vendor evaluation and management, model selection with engineering partners, enterprise rollout, and the cost and value case for investments.
- Define the product model for SDLC agents, including scope of authority, risk-based autonomy tiers, human approval and escalation paths, and observability, explainability, and auditability of agent actions.
- Partner with controls and governance, Cyber Security, Technology Risk, Model Risk, Compliance, and Internal Audit to build guardrails, policy-as-code, and continuous evidence into products from the start.
- Work with engineering and platform leaders on product-relevant architecture, including agent orchestration, tool and context access, evaluation harnesses, and integration with GitHub, CI/CD, artifact repositories, and cloud platforms.
- Conduct continuous discovery with engineers, engineering leaders, and application teams across the enterprise, translating pain points and workflows into a prioritized backlog and clear product requirements.
- Drive enterprise-scale adoption and change management through enablement, internal communications, champion networks, and feedback loops.
- Establish and report metrics that guide investment, including usage and retention, lead time, deployment frequency, change failure rate, share of SDLC work completed by agents, agent accuracy and intervention rate, developer experience and friction, and cost per unit of delivered work.
- Communicate strategy, progress, and trade-offs to senior executives, and build the case for funding and organizational change as the operating model evolves.
Benefits
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors, depending on location
- Free and confidential counseling support through the Healthy Minds program
- Career development and training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Director
