Director, Digital Product Management
About The Position
The Director, Product is part of Gartner’s Global Sales & Services Technology (GSST) team within Global Sales & Services Operations (GSSO). The team develops and executes the future vision and roadmap for a sales tool suite that gives Sales and Services intuitive tools and actionable insights to improve efficiency, collaboration, client retention, and Contract Value growth. The Digital Product Management team focuses on sales technology processes, AI-led transformation of seller activities, and account-team collaboration. This role owns the roadmap, planning, development, and execution of products supporting client-facing Sales and Service activities. The Director partners with technology and business stakeholders to translate requirements into product solutions, maintain and enhance current platforms, and plan future product direction. The position uses customer insights, data, and emerging technologies to simplify sales processes, improve the user experience, and deliver products across the client journey. It also represents owned products across the enterprise, encourages adoption of products and standardized practices, and tracks product effectiveness and business impact.
Requirements
- 12+ years of experience across Sales, business operations, technology, or analytics.
- Team leadership experience, ideally managing teams of software product-service owners.
- Knowledge and experience with AI go-to-market (GTM) and tools.
- Strong time-management skills and ability to prioritize critical, high-impact activities.
- Ability to collaborate with and influence Team NCVI partners, build partnerships, resolve problems, interpret complex information, and drive consensus.
- Knowledge of Sales processes, Customer 360, CRM systems such as Salesforce, and sales performance metrics.
- Strong problem-solving skills and ability to turn complex data into actionable insights.
- Strong communication and presentation skills for technical and non-technical audiences.
- Experience with data visualization tools such as Power BI, Tableau, or similar platforms.
Nice To Haves
- 2+ years of Sales experience and/or experience supporting business processes related to Sales & Service.
- Experience with Salesforce Reports, Dashboards, and CRM Analytics.
Responsibilities
- Own the future roadmap, planning, development, and execution of products supporting client-facing Sales and Service activities.
- Partner with the technology team to improve the product development lifecycle and ensure business requirements are met for key initiatives, in partnership with the Sales Process team.
- Manage maintenance and enhancements of current product platforms while planning and executing their future vision.
- Work with Team NCVI to understand processes, data, and systems supporting Sales, Services, BTI, and their client and prospect interactions.
- Promote prioritization of product development work to maximize customer impact, strategic alignment, and positive financial results.
- Lead opportunities to evolve technology, tools, and content using customer insights to simplify the user experience, improve account-team collaboration, and deliver high-quality products throughout the Client Journey.
- Apply knowledge of innovative tools and technology products, particularly AI, to shape products and solve complex use cases.
- Build partnerships with business-unit leaders, especially in Sales, Service, and Research, as well as IT and vendors, for requirements and implementation.
- Coordinate stakeholders to support product adoption and implementation and establish standardized processes and best practices across the sales organization.
- Communicate plans and progress to senior leadership, gain buy-in, and provide strategic solutions that inform leadership decisions.
- Serve as the subject-matter expert and enterprise representative for owned products.
- Monitor KPIs and metrics to assess product effectiveness, efficiency, and business impact (ROI).
Benefits
- World-class benefits and highly competitive compensation.
- Annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan, as applicable.
- Generous paid time off.
- 401(k) match up to $7,200 per year.
- Opportunity to purchase company stock at a discount.
- Hybrid work flexibility, including the option to work virtually when productive.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
