Associate Director, Digital Product Management

Braven • Chicago, IL

1d • Hybrid

About The Position

Braven is hiring an Associate Director, Digital Product Management to support the strategy, design, and continuous improvement of its digital products and workflows as the organization works toward serving 80,000–100,000 Fellows over the next decade. This senior individual-contributor role owns a product domain at the intersection of Braven’s programs, product strategy, and process automation. The role supports prioritization on behalf of the Digital Product Management Office, uses product analytics to shape a domain roadmap, and represents the product team to program leaders and partners across Braven. It combines strategic planning with hands-on execution to reduce manual work, improve staff and stakeholder experiences, and build scalable systems. The position is part of the Systems team and reports to the Sr. Director, Digital Product Management.

The role owns product strategy and the end-to-end lifecycle for domain-specific digital tools and automations, from discovery and requirements through technical scoping, backlog management, release, and iteration. It partners with program leaders, engineering, Salesforce, data teams, and other stakeholders to understand user journeys and workflows, assess feasibility, prioritize investments, and communicate recommendations. It also identifies automation opportunities, documents current and future processes, promotes reusable components and standards, monitors system performance and data integrity, and measures automation outcomes.

The position is hybrid and requires working in person three days per week in Chicago, New York City, or Newark, with remote work two days per week. It requires travel two to three times per year and internet access. This is a full-time, regular, exempt, benefits-eligible role working at 100% capacity, based on a 50-hour workweek. Braven does not offer employment visa sponsorship.

The hiring range depends on geographic market: $95,900–$103,000 in Atlanta, $101,200–$108,700 in Chicago, and $111,300–$119,600 in Newark and New York City. Braven states that salary offers are not negotiated and are determined using internal and external benchmarks, role scope, qualifications, and internal equity.

Requirements

• Bachelor’s degree.
• 5–7 years of experience in product management, business systems, program operations, product operations, or a related role, including experience supporting cross-functional teams in an agile environment.
• Ability to work in person three days per week in Chicago, New York City, or Newark.
• Access to the internet.
• Authorization to work in the United States; Braven does not offer employment visa sponsorship.

Nice To Haves

• Demonstrated experience owning a product roadmap and driving automated workflows or digital products from ideation through launch.
• Ability to translate ambiguous program or operational needs into clear product strategy, requirements, and user stories.
• Strong presentation skills and experience communicating technical concepts to technical and non-technical audiences, including leadership.
• Excellent analytical, creative problem-solving, and critical-thinking skills.
• Experience in or alongside ed tech, a technology startup, or a technical function at a nonprofit.
• Experience working with engineers.
• Experience in a professional services, agency, or consulting environment.
• Hands-on experience with automation platforms and AI-assisted workflows or no-code/low-code tools for building multi-step workflows.
• Familiarity with Agile or Scrum methodologies.
• Familiarity with UX design processes and principles.
• Experience with Salesforce or similar CRM/program management platforms.
• Experience mentoring or informally leading product, systems, or program staff.
• Demonstrated commitment to building welcoming cultures that help develop others and exemplification of Braven’s core values.
• Experience informing a belief in Braven’s mission and preparation to work with or for Braven’s student Fellow population.

Responsibilities

• Own a digital product point of view and evolve the strategy and roadmap for a domain, balancing immediate program needs with longer-term platform investments.
• Represent the product domain to program leadership, cross-departmental stakeholders, and the Systems team.
• Lead the end-to-end lifecycle for digital tools and automations, including discovery, user story writing, technical scoping, backlog grooming, release management, and post-launch iteration.
• Partner with program leadership to understand user journeys, staff workflows, and pain points, and translate competing or ambiguous needs into clear product requirements and priorities.
• Lead stakeholder meetings, document requirements, and assess technical feasibility with engineering and Salesforce partners.
• Present strategic recommendations, roadmap updates, and product concepts to technical and non-technical audiences, including senior leadership.
• Guide sprint planning and scrum operations for domain product work alongside the Technical Project Manager, bringing prioritized recommendations into planning.
• Identify and prioritize high-impact automation opportunities using tools such as Jira, Confluence, Canvas, and Salesforce.
• Direct documentation of current-state processes and design future-state processes that reduce manual effort for program staff.
• Champion reusable automation components, integration patterns, and documentation standards for the domain.
• Partner with engineering to monitor system performance and data integrity, identify failure points and technical debt, and drive continuous improvement.
• Define and track metrics that evaluate automation’s impact on program efficiency and stakeholder experience, and use them to inform investment decisions.
• Contribute domain-specific needs, automation investment recommendations, and outcome reporting to the broader Digital Product Roadmap.
• Support improvements to intake, planning, and delivery processes across the Systems team.
• Stay current on program technology and automation trends, including low-code/no-code platforms, workflow automation, and Salesforce ecosystem developments, and share relevant insights and recommendations.
• Balance innovative approaches with pragmatic solutioning and champion agile, user-centered product development within the Systems team and across Accelerator stakeholders.
• Perform other duties as assigned.

Benefits

• Discretionary time off in addition to organization-wide holidays and two week-long shutdowns in July and December, with a minimum of 20 days per year.
• $25,000 in lifetime Carrot benefits for fertility, family-building, and hormonal health.
• 401(k) contribution match up to 5% of base annual salary, starting the first full month.
• Coverage of 85% of health insurance premiums for the employee and dependents.
• 12 weeks of paid parental leave.
• One-month paid sabbatical after four years on staff.
• Monthly $75 reimbursement for cell phone or internet.
• Access to funding for continued career development.
• Recognition and career development.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior