Associate Director, Digital Product Management

Braven • New York, NY

15h • $95,900 - $119,600 • Hybrid

About The Position

Braven is hiring an Associate Director, Digital Product Management to support the strategy, design, and continuous improvement of its digital products and workflows as the organization works toward serving 80,000–100,000 Fellows over the next decade. This senior individual contributor owns a product domain at the intersection of programs, product strategy, and process automation. The role supports the Digital Product Management Office’s prioritization process, uses product analytics to shape a roadmap, and represents the product team to program leaders and partners across Braven. The position is part of the Systems team and reports to the Senior Director, Digital Product Management.

The Associate Director leads the product lifecycle for digital tools and automations in their domain, from discovery and requirements through technical scoping, backlog grooming, release management, and iteration after launch. The role works closely with program leaders, Salesforce and software engineering partners, and data teams to reduce manual work, improve staff and stakeholder experiences, and build scalable systems. It also identifies automation opportunities, documents current and future processes, champions reusable automation and integration practices, and measures the impact of automation.

The position is hybrid and requires working in person three days per week in Chicago, New York City, or Newark, with remote work two days per week. Travel is required two to three times per year. The role is full-time, regular, exempt, and benefits-eligible, with a 50-hour workweek. Braven’s stated annual hiring ranges vary by market: $95,900–$103,000 in Atlanta, $101,200–$108,700 in Chicago, and $111,300–$119,600 in Newark and New York City. The role requires authorization to work in the U.S.; Braven does not offer employment visa sponsorship.

Requirements

• Bachelor’s degree.
• 5–7 years of experience in product management, business systems, program operations, product operations, or a related role.
• Experience supporting cross-functional teams in an agile environment.
• Authorization to work in the U.S.; employment visa sponsorship is not offered.
• Ability to work in person three days per week in Chicago, New York City, or Newark.
• Access to the internet.

Nice To Haves

• Experience owning a product roadmap and driving automated workflows or digital products from ideation through launch.
• Ability to translate ambiguous program or operational needs into product strategy, requirements, and user stories.
• Strong presentation skills and experience communicating technical concepts to technical and non-technical audiences, including leadership.
• Analytical, creative problem-solving, and critical-thinking skills.
• Experience in ed tech, a technology startup, or a technical function at a nonprofit.
• Experience working with engineers.
• Experience in a professional services, agency, or consulting environment.
• Hands-on experience with automation platforms and AI-assisted workflows or no-code/low-code tools for building multi-step workflows.
• Familiarity with Agile or Scrum methodologies.
• Familiarity with UX design processes and principles.
• Experience with Salesforce or similar CRM/program management platforms.
• Experience mentoring or informally leading product, systems, or program staff.
• Demonstrated commitment to building strong, welcoming cultures that develop others.
• Exemplification of Braven’s core values.
• Experience informing a belief in Braven’s mission and preparing the candidate to work with or for Braven’s student Fellow population.

Responsibilities

• Own a digital product perspective and evolve the product strategy and roadmap for a domain, balancing near-term program needs with longer-term platform investment.
• Represent the product domain to program leadership, cross-departmental stakeholders, and the broader Systems team.
• Lead the end-to-end product lifecycle for digital tools and automations, including discovery, user story writing, technical scoping, backlog grooming, release management, and post-launch iteration.
• Partner with program leadership to understand user journeys, staff workflows, and pain points, and translate ambiguous or competing needs into clear requirements and priorities.
• Lead stakeholder meetings, document requirements, and assess technical feasibility with engineering and Salesforce partners.
• Present strategic recommendations, roadmap updates, and product concepts to technical and non-technical audiences, including senior leadership.
• Guide domain sprint planning and Scrum operations alongside the Technical Project Manager by bringing prioritized recommendations into the planning process.
• Identify and prioritize high-impact automation opportunities using tools such as Atlassian Jira and Confluence, Canvas, and Salesforce.
• Direct documentation of current-state processes and design future-state processes that reduce manual effort for program staff.
• Promote reusable automation components, integration patterns, and documentation standards for the domain.
• Partner with engineering to monitor system performance and data integrity, identify failure points and technical debt, and drive continuous improvement.
• Define and track metrics for automation’s impact on program efficiency and stakeholder experience, and use results to inform investment decisions.
• Contribute to the broader Digital Product Roadmap by surfacing domain-specific needs, recommending automation investments, and reporting outcomes to leadership.
• Support improvements to intake, planning, and delivery processes across the Systems team.
• Stay current on program technology and automation trends, including low-code/no-code platforms, workflow automation, and Salesforce ecosystem developments, and share relevant insights and recommendations.
• Balance innovative possibilities with pragmatic solutioning, choosing the appropriate approach for the situation.
• Champion agile, user-centered product development within the Systems team and across Accelerator stakeholders.
• Perform other duties as assigned.

Benefits

• Discretionary time off, in addition to organization-wide holidays and two week-long shutdowns in July and December; at least 20 days per year.
• $25,000 in lifetime Carrot benefits for fertility, family-building, and hormonal health.
• 401(k) contribution match up to 5% of base annual salary, starting the first full month.
• Coverage of 85% of health insurance premiums for the employee and dependents.
• 12 weeks of paid parental leave.
• One-month paid sabbatical after four years on staff.
• Monthly $75 reimbursement for cell phone or internet.
• Access to funding for continued career development.
• Competitive, comprehensive benefits, recognition, and career development.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior