Director, Community Operations

Arqline • Charlotte, NC

1d • Onsite

About The Position

The Director, Community Operations is the most senior operational leader for the company’s largest and most strategically significant market, with full accountability for the operational, financial, and people performance of the North Carolina portfolio. The role is the primary owner for results, client relationships, and market strategy. Depending on the selected candidate’s experience and the scope of the assigned portfolio, the position may be considered at the Senior Director level.

The Director provides market-level leadership aligned with company objectives, client expectations, and long-term growth plans. The role leads business planning, budgeting, portfolio performance, client relationships, leadership development, compliance, risk management, and cross-functional collaboration across the North Carolina market. The position is based at the Corporate Office in Charlotte, North Carolina, and requires local and regional travel as needed, with limited national travel.

Requirements

• Bachelor’s degree in Business, Real Estate, or a related field.
• 8–12+ years of progressive leadership experience in multifamily property management, including regional or large-market oversight.
• Proven success leading complex portfolios with strong financial, operational, and client outcomes.
• Demonstrated ability to lead senior leaders and influence without direct authority across functions.
• Deep knowledge of property management operations, financial analysis, and industry best practices.
• Exceptional communication, leadership, and relationship management skills.
• Proficiency in property management systems such as RealPage or Yardi and Microsoft Office Suite.
• Ability to travel locally and regionally as required, with limited national travel.

Nice To Haves

• Advanced degree or professional designation, such as an MBA or CPM.
• Experience and portfolio scope may support consideration at the Senior Director level.

Responsibilities

• Serve as the most senior leader for the North Carolina market, overseeing operational execution, financial performance, and team leadership.
• Develop and communicate market strategy aligned with company objectives, client expectations, and long-term growth plans.
• Lead annual business planning, operating budgets, and capital strategies for the North Carolina portfolio.
• Ensure consistent application of company standards, policies, and best practices across North Carolina communities.
• Promote accountability, operational excellence, innovation, and continuous improvement.
• Own market-level financial performance, including NOI, occupancy, rent growth, expense control, and asset health.
• Monitor and analyze portfolio performance to identify trends, risks, and opportunities for value creation.
• Oversee owner reporting, financial reviews, and market analysis, ensuring accuracy, insight, and proactive communication.
• Partner with asset management and ownership groups on asset repositioning, renovations, and capital improvement initiatives.
• Act as the primary executive point of contact for key clients, owners, and stakeholders in the North Carolina market.
• Lead client retention and satisfaction efforts, addressing concerns and aligning operations with client goals.
• Represent the company in the North Carolina real estate and multifamily community, including industry events, partnerships, and local market engagement.
• Recruit, lead, and develop a high-performing leadership team, including Regional Directors and Regional Managers.
• Establish expectations, performance standards, and development plans for market leadership.
• Foster engagement, collaboration, and professional growth, and build succession plans to develop future leaders.
• Ensure compliance with federal, state, and local regulations, including Fair Housing and OSHA, as well as company policies.
• Identify and mitigate operational, financial, and reputational risks within the North Carolina portfolio.
• Partner with legal, HR, and risk teams on employee relations, safety, and compliance matters.
• Collaborate with Property Solutions, Utility Management, Engineering, Marketing, HR, and Finance to develop integrated, market-specific solutions.
• Champion the adoption and optimization of technology platforms such as RealPage to improve operational efficiency and performance.
• Represent the North Carolina market in enterprise-level discussions, pilots, and initiatives.
• Travel locally and regionally as required, with limited national travel.

What This Job Offers

• Job Type: Full-time
• Career Level: Director