Community Operations Director - Scranton PA

Wellbe Senior Medical•Scranton, PA

About The Position

The Community Operations Director is a cross-functional operational leader and dyad partner to the CMD, bringing together operational and clinical excellence to lead the community. The role works across the organization to define, optimize, and standardize business processes and operating procedures, and partners with system and technology end-users to design effective workflows and implement process improvements. The Director collaborates with Product, Technology, and Clinical leadership on system requirements and operational enhancements, and helps ensure selected technology supports business needs. The role influences and negotiates across market operations and supporting departments, anticipates enterprise-wide effects of changes, and tracks risks and issues through resolution. It provides operational expertise to market leadership, supports execution of P&L goals and targets, and offers subject-matter expertise, guidance, and direction to teams and peers. The position directly oversees staff in an assigned geographical area and may require local travel of up to 50%.

Requirements

Valid Nurse Practitioner license with completed certification in Family, Acute Care, Adult, or Adult/Gero.
Master’s degree or higher.
At least 3–5+ years of direct people leadership or management experience.
At least 5 years of NP or related nursing work experience.
CPR certification.
DEA possession or eligibility.
Proficiency with office software, including Electronic Health Record, scheduling software, and RingCentral applications.
Microsoft Office experience.
Time-management and organizational skills.
Ability to build community resource relationships and collaborate across teams.
Ability to track university contract affiliation agreements, delegate, and advocate.
Ability to develop and manage processes and standards.
Strong verbal and written communication and interpersonal skills.
Ability to travel locally, potentially up to 50%.
Ability to meet the stated physical demands, including frequently lifting and/or moving more than 35 pounds.

Nice To Haves

Previous experience in home care, hospice, palliative care, or geriatrics is strongly preferred; other complex patient health care experience is beneficial.
Prior start-up experience.

Responsibilities

Partner with the CMD to lead the community through operational and clinical excellence.
Define, optimize, and evolve standard operating procedures and business process standardization across the enterprise.
Work with system and technology end-users to develop system workflows that support desired business processes.
Identify and implement cross-functional process improvements.
Document operational policies and procedures.
Collaborate with Product leadership on requirements for system or operational enhancements or selection.
Work with Product, Technology, and Clinical leadership to optimize and maximize the use of selected technology.
Lead, persuade, influence, and negotiate regarding market operations and collaboration with Operations and supporting departments.
Anticipate enterprise and company implications of changes in operational details.
Track issues and risks and follow through on resolution with departmental leads.
Communicate effectively and tactfully with internal and external stakeholders.
Manage time and organize work independently to meet multiple objectives and deadlines.
Collaborate effectively within a team environment.
Provide operational expertise to market leadership to support organizational growth, profitability, and execution of P&L goals and targets.
Serve in a leadership role by providing subject-matter expertise, guidance, and direction to teams and peers.
Directly oversee staff within an assigned geographical area.
Build community resource relationships, collaborate across teams, track university contract affiliation agreements, delegate, advocate, and develop and manage processes and standards.