Community Operations Director - Scranton PA

Wellbe Senior Medical•Scranton, PA

2d•$110,001 - $175,088

About The Position

The Community Operations Director serves as a cross-functional operational leader and dyad partner to the CMD, bringing operational and clinical excellence to community leadership. The role works across the organization to define, optimize, evolve, and standardize business processes and operating procedures. It partners with system and technology end-users to design efficient workflows, implement cross-functional improvements, and document operational policies. Working with Product, Technology, and Clinical leadership, the Director helps identify system and operational enhancements, gather future requirements, and optimize the use of selected technology. The position influences and negotiates across market operations and supporting departments, anticipates enterprise-wide implications of changes, and tracks risks and issues through resolution. It provides operational expertise to market leadership, supports organizational growth and profitability, and executes against P&L goals and targets. The Director also serves as a leader and subject matter expert, providing guidance and direction to teams and peers, and directly oversees staff in an assigned geographical area. Local travel may be required up to 50%.

Requirements

Valid Nurse Practitioner license with completed certification in Family, Acute Care, Adult, or Adult/Gero.
Master’s degree or higher.
At least 3–5 years of direct people leadership or management experience.
At least 5 years of Nurse Practitioner or related nursing work experience.
CPR certification.
DEA possession or eligibility.
Proficiency with office software, including Electronic Health Record, scheduling software, and RingCentral applications.
Microsoft Office experience.
Time management skills.
Cross-team collaboration skills.
Delegation skills.
Advocacy skills.
Ability to develop and manage processes and develop standards.
Strong verbal and written communication and interpersonal skills, including the ability to communicate effectively and tactfully with internal and external stakeholders.
Ability to work and collaborate effectively within a team environment.

Nice To Haves

Previous experience in home care, hospice, palliative care, or geriatrics is strongly preferred; other complex patient health care experience is also beneficial.
Prior start-up experience.

Responsibilities

Partner with the CMD to bring operational and clinical excellence to community leadership.
Define, optimize, and evolve standard operating procedures and business process standardization across the enterprise.
Work with system and technology end-users to develop system workflows that support desired business processes.
Identify and implement cross-functional process improvements.
Document operational policies and procedures.
Collaborate with Product leadership on requirements gathering for system or operational enhancements or selection.
Collaborate with Product, Technology, and Clinical leadership to optimize and maximize the use of selected technology.
Lead, persuade, influence, and negotiate regarding market operations and collaboration with Operations and supporting departments.
Anticipate enterprise and company implications of detailed changes.
Track issues and risks and follow through on resolution with departmental leads.
Manage multiple objectives and deadlines using effective time management and organizational skills.
Provide operational expertise to market leadership to contribute to organizational growth and profitability.
Execute against P&L goals and targets, remaining consulted and informed on P&L.
Serve as a leader and subject matter expert, providing guidance and direction to teams and peers.
Directly oversee staff within an assigned geographical area.
Build community resource relationships and track university contract affiliation agreements.