Community Operations Director
About The Position
The Community Operations Director is a cross-functional operational leader and dyad partner to the CMD, bringing together operational and clinical excellence to lead the community. The role works across the organization to define, optimize, and evolve business processes and standard operating procedures. It partners with system and technology end-users to create workflows that support business needs, implements cross-functional process improvements, and documents operational policies and procedures. Working with Product, Technology, and Clinical leadership, the Director contributes to requirements gathering and system or operational enhancements, and helps optimize use of selected technology. The position influences market operations and collaborates with Operations and supporting departments, tracks risks and issues through resolution, and provides operational expertise to market leadership. It serves as a subject matter expert and provides guidance to teams and peers. For P&L, the role is consulted and informed and is responsible for executing against goals and targets.
Requirements
- Bachelor’s degree preferred; candidates may be considered with 7–10 years of work experience in healthcare operations.
- Experience in physician practice and/or home health operations preferred.
- Experience working with electronic health record (EHR) technology systems required.
- Previous supervisory experience required.
- Experience with process improvement and Lean Six Sigma methodologies required.
- Experience using software packages such as MS Office, including MS Visio, required.
- Excellent written and verbal communication, organizational, and analytical skills.
- Strong interpersonal skills, including the ability to communicate effectively and tactfully with internal and external stakeholders.
- Ability to manage multiple objectives and meet deadlines independently.
- Ability to work and collaborate effectively in a team environment.
- Ability to lift up to 20 lbs.
- Ability to stand or sit for extended periods.
- Visual acuity and fine motor skills.
- Ability to travel to locations as needed; travel up to 25%, including overnight, is required.
- Must be legally authorized to work in the United States without current or future employer visa sponsorship.
- Successful completion of a pre-employment drug screening and background check is required; ongoing employment is contingent on applicable drug-free workplace requirements and satisfactory monthly FACIS checks.
Nice To Haves
- Bachelor’s degree.
- Healthcare operations experience in physician practice and/or home health operations.
Responsibilities
- Partner with the CMD to bring together operational and clinical excellence in leading the community.
- Define, optimize, and evolve standard operating procedures and business process standardization across the enterprise.
- Work with system and technology end-users to develop effective workflows and implement cross-functional process improvements.
- Document operational policies and procedures.
- Collaborate with Product leadership on requirements gathering for system or operational enhancements or selection.
- Work with Product, Technology, and Clinical leadership to optimize and maximize use of selected technology.
- Lead, persuade, influence, and negotiate with respect to market operations and across Operations and supporting departments.
- Anticipate enterprise and company implications of operational changes.
- Track issues and risks and follow through on resolution with departmental leads.
- Provide operational expertise to market leadership to contribute to organizational growth and profitability.
- Provide subject matter expertise, guidance, and direction to teams and peers.
- Execute against P&L goals and targets; remain consulted and informed regarding P&L.
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What This Job Offers
Job Type
Full-time
Career Level
Director
