Community Operations Director
About The Position
The Community Operations Director serves as a cross-functional operational leader and dyad partner to the CMD, bringing together operational and clinical excellence to lead the community. The role works across the organization to define, optimize, evolve, and standardize business processes and operating procedures. It partners with system and technology end-users to design effective workflows, implement cross-functional improvements, and document operational policies. The director collaborates with Product, Technology, and Clinical leadership on system and operational enhancements, requirements gathering, and effective use of selected technology. The role provides operational expertise to market leadership, contributes to organizational growth and profitability, and supports execution of P&L goals and targets. It also leads and influences market operations and supporting departments, anticipates enterprise-wide implications of changes, tracks risks and issues through resolution, and provides subject matter expertise, guidance, and direction to peers and teams.
Requirements
- Bachelor’s degree preferred; candidates may be considered with 7–10 years of work experience in healthcare operations.
- Experience in physician practice and/or home health operations is preferred.
- Experience working with electronic health record (EHR) technology systems required.
- Previous supervisory experience required.
- Experience with process improvement and Lean Six Sigma methodologies required.
- Experience using software packages such as MS Office, including MS Visio, required.
- Excellent written and verbal communication, organizational, and analytical skills.
- Strong interpersonal skills, including the ability to communicate effectively and tactfully with internal and external stakeholders.
- Ability to lift up to 20 lbs.
- Ability to stand or sit for extended periods.
- Visual acuity and fine motor skills.
- Legally authorized to work in the United States without current or future employer sponsorship.
- Successful completion of a pre-employment drug screening and background check; continued employment is subject to the stated drug-free workplace and monthly FACIS check requirements.
Nice To Haves
- Bachelor’s degree.
- Healthcare operations experience in physician practice and/or home health operations.
Responsibilities
- Partner with the CMD to bring together operational and clinical excellence in leading the community.
- Define, optimize, evolve, and standardize operating procedures and business processes across the enterprise.
- Work with system and technology end-users to develop workflows that support desired business processes.
- Identify and implement cross-functional process improvements.
- Document operational policies and procedures.
- Collaborate with Product leadership on requirements gathering for system or operational enhancements or selection.
- Work with Product, Technology, and Clinical leadership to optimize use of selected technology.
- Lead, persuade, influence, and negotiate on market operations and within Operations and supporting departments.
- Anticipate enterprise and company implications of changes in detail.
- Track issues and risks and follow through on resolution with departmental leads.
- Manage multiple objectives and deadlines independently using effective time management and organizational skills.
- Collaborate effectively within a team and provide operational expertise to market leadership to contribute to organizational growth and profitability.
- Serve as a leader and provide subject matter expertise, guidance, and direction to teams and peers.
- Remain consulted and informed on P&L and execute against its goals and targets.
- Travel to locations as needed, with travel up to 25% including overnight travel.
Benefits
- 20% bonus
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What This Job Offers
Job Type
Full-time
Career Level
Director
