Director, Community Strategy & Operations
About The Position
The Director, Community Strategy & Operations is a senior strategic and operational leader within Community Engagement. The role turns community engagement strategy into scalable operating plans, execution systems, and measurable outcomes, working at the intersection of public health strategy, field operations, partnerships, analytics, and cross-functional execution. The Director helps shape how Care Access builds trusted community partnerships, scales community-based health screening and clinical research education programs, improves participant access, and strengthens Community Engagement operations across geographies. The role serves as a central integrator across Community Engagement, Study Operations, Logistics, Quality, Technology, Finance, People Operations, and other partner teams to clarify priorities, advance decisions, surface risks, and maintain disciplined execution. The position is remote within the United States, with work performed in a remote office environment and up to 30% international travel. The expected pay range is $140,000–$170,000 USD per year for full-time team members.
Requirements
- At least 8 years in strategy, operations, program management, business transformation, healthcare consulting, global health operations, public health, clinical research operations, or related leadership roles.
- Success leading complex cross-functional initiatives with measurable operational outcomes.
- Strong strategic planning, PMO, business operations, or management consulting experience in complex, matrixed environments.
- Ability to integrate across functions and ensure alignment, follow-through, and clear decision-making on shared priorities.
- Strong public health, healthcare, clinical research, community health, health equity, or field-based program judgment.
- Experience preparing executive presentations, briefing materials, operating reviews, business cases, and decision support for senior leaders.
- Strong stakeholder management across executive leaders, operations teams, community-facing teams, external partners, and enabling functions.
- Demonstrated experience with process mapping, playbook development, governance cadences, escalation routines, and accountability structures that improve execution.
- Strong analytical skills, including KPI design, dashboard interpretation, funnel analysis, and translating findings into practical action plans.
- Ability to coordinate multiple workstreams, including budgets, timelines, staffing, resourcing, risks, decisions, and dependencies.
- Ability to build scalable operating systems, including workflows, templates, role clarity, reporting cadences, and performance-management routines.
- Ability to lead through influence in fast-moving environments where roles, workflows, and priorities may need clarification or redesign.
- Fluency with Microsoft Suite, business intelligence platforms such as Power BI or Tableau, and project/reporting platforms such as MS Project, Smartsheet, ClickUp, Monday.com, Asana, or similar tools.
- Comfort building agentic AI workflows.
- Valid passport and ability to travel.
- Ability to use keyboards and other computer equipment.
Nice To Haves
- MBA, MPH, MHA, or related advanced degree.
- PMP or similar certification.
- Experience with partnership development, change management, process design, market expansion, health equity initiatives, community-based programs, or multi-country clinical research environments.
- Top-tier consulting experience and public health or healthcare delivery experience.
Responsibilities
- Own the design, implementation, and evolution of Community Engagement operating systems, execution frameworks, goals, and milestones; support annual and quarterly planning, resource allocation, budget inputs, and portfolio and strategy prioritization.
- Lead cross-functional integration across Community Engagement and partner functions, aligning priorities, owners, timelines, risks, decisions, and handoffs.
- Support national and regional partnership models, partner prioritization, field playbooks, event-readiness tools, escalation pathways, and scalable community activation practices.
- Develop and execute scalable governance and performance-management systems for priority workstreams; establish and monitor performance targets and recommend corrective actions.
- Design and improve operating processes, playbooks, roles-and-responsibilities models, workflows, implementation plans, and change-management materials.
- Prepare content for leadership meetings, business reviews, decision forums, operating reviews, and strategic planning sessions.
- Support cross-functional program design, relaunch efforts, market expansion, staffing models, partner activation models, and technology adoption tied to Community Engagement priorities.
- Facilitate recurring operating reviews and track decisions, risks, dependencies, and action items to completion across departments.
- Translate performance data, qualitative field feedback, and stakeholder input into recommendations and practical action plans.
- Partner with analytics and reporting teams to improve visibility into partnership pipeline, event execution, participant experience, screening outcomes, staffing, quality, and team performance.
- Identify process breakdowns, recurring risks, and operational bottlenecks; lead improvement efforts to address root causes.
- Contribute to system, workflow, and change-management efforts that improve clarity, accountability, communication, and execution.
Benefits
- Paid Time Off (PTO) and company-paid holidays.
- 100% employer-paid medical, dental, and vision insurance plan options.
- Health Savings Account and Flexible Spending Accounts.
- Bi-weekly HSA employer contribution.
- Company-paid short-term disability and long-term disability.
- 401(k) retirement plan with company match.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
