Director, Community Management

College Board•Remote - Virginia, VA

18d•$80,000 - $130,000•Remote

About The Position

The Director of Community Management owns on-demand support and resources for College Board user communities, including digital channels, peer programs, and always-available resources that keep district- and school-level staff informed and engaged between live touchpoints. The role sustains and expands AP’s on-demand coordinator experience, including its peer ambassador program, digital content channels, and community platform, in partnership with a peer who oversees high-touch coordinator programming. The director also designs and scales a model that can extend beyond AP to other College Board assessment types, identifying opportunities for a shared, cross-program approach serving educators who support high-stakes assessments globally. The role builds durable, trust-based relationships with test coordinators and staff to reduce risk and support seamless testing experiences for staff and students. The position sits within College Board’s Operations division and the Assessment Delivery Operations (ADO) team. ADO executes digital assessments such as the SAT and AP examinations. Its User Readiness team supports district-level members, school-level educators, and test takers through multi-channel community engagement, digital communications, technical guidance, and risk-based outreach. This is a full-time remote role. Candidates who live near College Board offices may choose a hybrid schedule, with in-office work on Tuesdays and Wednesdays. Employees are required to travel occasionally for business; this role requires travel 5–10 times per year to College Board offices or on College Board business.

Requirements

Education and experience combined equal to 5–7 years managing community, content campaigns, or digital engagement programs, including direct experience with volunteer, ambassador, or peer-community programs.
Experience owning digital content channels end-to-end, such as YouTube or podcasts, including production, analytics, sound engineering, and channel strategy.
Track record of designing and scaling communication programs across multiple channels and audiences.
Experience translating user or customer feedback into concrete changes to strategy, content, or programming.
Ability to influence and align stakeholders without direct authority and build buy-in across program partners.
Comfort operating in ambiguity, including building a scalable, multi-program model from a program-specific starting point.
Strong project management skills, including managing budgets, contracts, and vendor or volunteer relationships.
Ability to travel 5–10 times per year to College Board offices or on College Board business.
Passion for expanding educational and career opportunities and mission-driven work.
Curiosity and enthusiasm for emerging technologies, willingness to experiment with and adopt AI-driven solutions, and ability to learn and apply digital tools independently and proactively.
Clear and concise written and verbal communication skills.
Learner’s mindset and commitment to growth, including welcoming diverse perspectives, giving and receiving timely, respectful feedback, and improving through iterative learning and user input.
Drive for impact and excellence, including solving complex problems, making data-informed decisions, prioritizing effectively, and improving through learning, user input, and external benchmarking.
Collaborative and empathetic approach, including working across differences, fostering trust, and contributing to shared success.
Authorization to work in the United States.

Nice To Haves

Experience supporting high-stakes assessment or test delivery operations.
Customer service or customer experience background.

Responsibilities

Own the New AP Coordinator Outreach Program end-to-end, directing staffing, training, and budget strategy and using escalations and survey/readout data to refine the program.
Own the AP Coordinator Champions program, including candidate identification, vetting and validation, recruiting, onboarding, training design, ongoing engagement, and contract and expense management.
Shape the AP Coordinator Community strategy, overseeing content, resources, and escalations and driving engagement with coordinator support consultant teams.
Own the AP Coordinator Experience YouTube channel, using analytics to guide content direction and growth and partnering with instructional designers and digital engagement subject matter experts to determine what to validate, retire, or create.
Own the Coordinated Podcast production and platform strategy, including content, recording, sound engineering, delivery, hosting, and analytics.
Own portfolio-level communication strategy, including daily news and seed-list content and coordination across more than 15 cross-program promotion channels.
Own the strategy and lifecycle of annual coordinator resources, leading year-over-year continuous improvement.
Identify and build the operating model, staffing approach, and playbook to scale the community function beyond AP as College Board’s community engagement needs grow.
Design and deliver segment-tailored engagement across high-touch and self-serve approaches so each coordinator population receives an appropriate support model.
Partner with operational, learning and development, and program partners to turn coordinator voice-of-customer and experiment results into segment strategy, risk definitions, and cross-program priorities.