Director Clinic Operations

CommonSpirit Health•Sacramento, CA

About The Position

The Director of Clinic Operations for Surgical Specialties leads, plans, directs, monitors, and improves the overall performance of assigned care centers. The role is accountable for operational, financial, clinical, quality, and business development activities, and for developing and improving medical practices. Working with physician and organizational leaders, the Director promotes a patient-focused culture grounded in humankindness and supports high-quality care and positive patient and provider experiences. The Director oversees care center management staff and daily operations, builds a culture of safety and timely incident reporting, and ensures compliance with quality, safety, risk, privacy, and other applicable policies and procedures. The role also manages budgets and forecasts, monitors financial and operational performance, analyzes variances, and uses benchmarks and performance metrics to identify improvements. The Director allocates staff and other resources, supports provider relations, resolves routine provider issues, and escalates more complex concerns to leadership.

Requirements

Five years of healthcare management experience.
Demonstrated ability to effectively lead productive, complex teams, potentially including team leaders and teams in multiple geographic locations.
Demonstrated ability to effectively manage provider relations.
Bachelor's degree in business, finance, healthcare administration, or a related field, or an equivalent combination of experience and education.
Strong knowledge of business and management principles, budget control, and accounting principles, including capital budgeting, cost accounting, and professional and patient billing, with the ability to apply them in a healthcare environment.
Strong knowledge of, or ability to learn, budgeting processes, management reports, accounting, purchasing, and patient billing systems.

Nice To Haves

Surgical specialty or specialty experience.
Outpatient practice management experience.
Management experience in a union environment.
Managed care or integrated delivery systems experience.
Master's degree in business, finance, healthcare administration, or a related field.

Responsibilities

Lead, plan, direct, monitor, and improve the overall performance of assigned care centers.
Collaborate with the Vice President, Executive Director, provider site leadership, and area hospital leadership to establish a patient care-focused vision and culture.
Drive improvements in care center productivity, patient and provider satisfaction, hospital relations, and community efforts; serve as the local representative for the assigned medical group.
Direct care center management staff and employees and oversee daily operations.
Promote a culture of safety and transparent, timely reporting and disclosure of incidents.
Ensure care centers meet quality, safety, risk, compliance, and privacy policies and procedures; support corrective actions, drills, training, and improvement plans.
Manage the financial operations and budgets of assigned cost centers, including developing annual budgets, forecasting visits and expenses, monitoring fiscal operations, and reconciling monthly financial reports.
Monitor revenue and expenses, analyze variances, and identify strategies to maximize revenue while optimizing expenditures.
Use performance metrics and benchmarking tools to assess patient volumes, operational and financial performance, patient and provider satisfaction, and patient safety.
Develop actionable dashboards and management targets aligned with community standards and the organization's mission, vision, and values.
Collaborate with provider leadership using data and analytics to evaluate care center performance, provide feedback on provider performance, resolve routine provider issues, and escalate complex issues as appropriate.
Work with Human Resources when provider issues involve staff.
Set management staff workload priorities and coordinate care centers to meet patient care, administrative, operational, and support requirements.
Prioritize and allocate staff, space, equipment, and other resources, including ensuring adequate coverage for standard and non-standard operating hours.
Ensure management staff and employees understand and work within their defined scopes of practice.