Director Clinic Operations

Dignity Health Medical Foundation•Citrus Heights, CA

1d•$63 - $94

About The Position

The Director of Clinic Operations for Mercy Medical Group and Woodland Medical Group Primary Care leads, plans, directs, monitors, and improves the overall performance of assigned care centers. The role focuses on delivering high-quality, patient-centric care, improving patient and provider experiences, and cultivating a culture of humankindness. The director advocates for staff by bringing their issues, requests, and ideas to leadership and represents the assigned medical group locally. Working with the Vice President, Executive Director, provider site leadership, and area hospital leadership, the director advances operational excellence and a patient care-focused environment. The position oversees care center management staff and employees and is accountable for operational, financial, clinical, quality, safety, and business development activities, as well as medical practice-wide development and improvement projects. The director manages assigned cost-center budgets and financial operations, develops annual budgets with leadership, monitors forecasts, revenue and expenses, analyzes variances, and identifies ways to optimize revenue and expenditures. The role uses performance metrics and benchmarking to assess patient volumes, operational and financial results, patient and provider satisfaction, and patient safety, and develops actionable dashboards and targets. It also collaborates with provider leadership to evaluate performance and resolve provider issues, escalating complex concerns as appropriate. The director sets management staff priorities, coordinates care center resources, and ensures adequate staffing, space, and equipment for standard and non-standard operating hours. The role also ensures staff understand and work within their defined scopes of practice and supports quality, safety, risk, compliance, privacy, and emergency preparedness requirements, including reporting, drills, training, and improvement plans.

Requirements

Five years of healthcare management experience.
Demonstrated ability to effectively lead productive, complex teams, potentially including leaders of teams and teams in multiple geographic locations.
Demonstrated ability to effectively manage provider relations.
Bachelor's degree in business, finance, healthcare administration, or a related field, or an equivalent combination of experience and education.
Strong knowledge of business and management principles, budget control, and accounting principles, including capital budgeting, cost accounting, professional billing, and patient billing, with the ability to apply them in a healthcare environment.
Strong knowledge of, or ability to learn, budgeting processes, management reports, accounting, purchasing, and patient billing systems.

Nice To Haves

Previous management experience in primary care, such as Family Medicine or Internal Medicine.
Previous outpatient practice management experience.
Previous management experience in a union environment.
Prior managed care or integrated delivery systems experience.
Master's degree in business, finance, healthcare administration, or a related field.

Responsibilities

Lead, plan, direct, monitor, and improve the overall performance of assigned care centers.
Cultivate a culture focused on humankindness, patient-centric care, and a patient care-focused environment.
Represent the assigned medical group locally and advocate for staff by communicating their issues, requests, and ideas to leadership.
Direct care center management staff and employees and manage ongoing operations to promote operational excellence and quality patient care.
Drive improvements in care center productivity, patient and provider satisfaction and experience, hospital relations, and community efforts.
Lead a culture of safety and ensure timely, transparent reporting and disclosure of incidents.
Ensure care centers meet quality, safety, risk, compliance, and privacy policies and procedures; implement corrections and improvement or action plans as needed.
Conduct required drills and training as directed by quality, risk, safety, emergency preparedness, and compliance functions.
Manage the financial operations and budgets of assigned cost centers, including developing annual budgets with the Vice President and Executive Director.
Forecast visits and expenses; monitor fiscal operations, revenues where applicable, and expenses; reconcile financial-report discrepancies; analyze variances; and take corrective action as appropriate.
Identify strategies to maximize revenue generation while optimizing expenditure levels and delivering cost-effective patient care.
Use performance metrics and benchmarking tools to assess patient volumes, operational and financial performance, patient and provider satisfaction, and patient safety.
Develop actionable dashboards and management targets aligned with community standards and organizational mission, vision, and values.
Collaborate with provider leadership using data and analytics to evaluate care center performance and provide feedback to medical group leadership.
Resolve routine provider issues and escalate complex or serious issues to appropriate leadership; collaborate with Human Resources when provider issues involve staff.
Set care center management staff workload priorities and coordinate care centers to meet patient care, administrative, operational, and support requirements.
Prioritize and allocate staff, space, equipment, and other resources, including ensuring adequate coverage during standard and non-standard hours.
Ensure care center management staff and employees understand and work within their defined scopes of practice.