Executive Director, Clinic Operations (ENT)

Proliance Surgeons•Edmonds, WA

10d

About The Position

The Executive Director, Clinic Operations is the highest non-physician executive for the designated Care Centers and leads senior management responsible for essential facility functions. The role builds the operational infrastructure needed to support current and projected growth in alignment with Proliance Surgeons’ overall strategy. The Executive Director serves on Proliance committees and ad hoc teams, bringing expertise in physician practice management, governance, finance, marketing, revenue cycle, information systems, and human resources. The position provides direction, coaching, and mentorship to senior leaders and others to drive continuous improvement, uphold employee and patient experience, and improve each clinic’s financial viability. Working closely with the Central Service Office and physician leaders, the Executive Director oversees operations for Bellevue ENT, Puget Sound ENT, and South Seattle Otolaryngology. The role reports directly to the Proliance Chief Operations Officer and the Physician Leaders of the Care Centers. The Executive Director works with managing partners, physicians, and senior leadership to guide profitable growth; translate strategic goals into actionable plans; and direct staff, patient and surgeon experience, facilities, information systems, operations, and safety. The role develops annual action plans and budgets, holds full P&L accountability, leads senior managers, promotes collaboration across departments, implements organizational policies, represents Proliance externally, develops cost-effective marketing approaches with Central Service Office staff, builds healthcare relationships, drives process improvement, and supports physician recruitment, onboarding, and compensation administration. The position leads day-to-day operations, whether or not directly managing each operational function.

Requirements

Bachelor’s degree in healthcare administration, business, or a related field; equivalent experience may be considered in lieu of a formal degree.
At least five years in healthcare administration positions of increasing responsibility, ideally in an independent medical group and involving management of clinics or ambulatory surgery centers and ancillary services.
Progressive clinic management and senior administrative experience.
Demonstrated expertise in finance, human resources, marketing, operations, and strategy.
Knowledge of computerized information systems, practice management software, PACS, EMR/EHR, and Microsoft Office applications including Word, Excel, and PowerPoint.
Working knowledge of reimbursement regulations, compliance laws and policies, healthcare administration regulations and guidelines, and the changing healthcare market.
Advanced knowledge of revenue cycle management and experience improving revenue cycle metrics and benchmarks.
Understanding of and adherence to safety, risk management, precautionary procedures, and HIPAA confidentiality requirements.
Strategic, broad, and creative thinking combined with hands-on leadership and individual-contributor capability.
Excellent judgment, communication skills, ethics, and integrity.
Ability to influence change, build consensus, collaborate, and sustain collegiality and team orientation in a high-performance culture.
Leadership, training, mentoring, interpersonal, delegation, organization, and time-management skills, with attention to quality, detail, accuracy, and completion.
Ability to work independently and collaboratively, set immediate and long-range goals, overcome obstacles, involve others when needed, and work without relying on positional authority.
Ability to establish and manage multiple priorities, coordinate work, exercise initiative, and address problems and opportunities creatively and resourcefully.
Ability to present information effectively and respond to questions from all levels of the organization, including frontline teammates, leadership, board members, and community leaders.
Ability to work varied hours and maintain dependable attendance.
Ability to remain objective, adapt to change or unexpected events, and maintain a positive mindset.
Compassion for colleagues and subordinates, patience, composure, cooperation, and a learning attitude in solving problems.

Nice To Haves

Master’s degree in healthcare administration, business, or a related field.
Experience in an independent medical group environment.
Experience managing clinics or ambulatory surgery centers and ancillary services.

Responsibilities

Work with managing partners, physicians, and Proliance senior leadership to guide Care Center growth and build the infrastructure and industry relationships needed for continued success.
Develop and direct short- and long-term plans that translate strategic goals into actionable steps across staffing, patient and surgeon experience, facilities, information systems, operations, and safety.
Collaborate with physician leadership, Central Service Office leadership, and Care Centers on initiatives that support Proliance’s mission and vision.
Develop annual action plans and budgets, including initiatives and performance metrics that support strategic planning.
Assume full P&L accountability for assigned Care Centers and improve key performance indicators, including patient volumes, accounts receivable management, and net income after operating expenses.
Lead senior managers in achieving strategic and operational objectives; plan, develop, organize, implement, evaluate, and direct departments and the Leadership Team.
Promote rapport and interdisciplinary decision-making among departments in daily operations.
Implement policies as directed by the Care Center Executive Committee and/or Central Service Office.
Represent Proliance to outside agencies.
Develop cost-effective marketing approaches with Central Service Office marketing staff.
Build and enhance relationships with hospitals, care centers, and providers.
Apply continuous process improvement across the Care Center’s lines of business.
Manage physician recruitment, onboarding, and compensation administration in partnership with Central Service Office departments as needed.
Lead day-to-day operations, whether or not directly managing all functions.
Provide direction, coaching, and mentorship to senior leaders and others to support continuous improvement, employee and patient experience, and financial viability.
Serve on Proliance committees and ad hoc teams to champion initiatives within areas of expertise.