Director Clinic Operations
About The Position
The Director of Clinic Operations for Surgical Specialties leads, plans, directs, monitors, and improves the overall performance of assigned care centers. The role is accountable for operational, financial, clinical, quality, and business development activities, with a focus on high-quality patient care, patient and provider experience, and a culture of humankindness and patient-centered care. The Director represents the assigned medical group locally and works with organizational and clinical leaders to advance care center performance and development. The Director oversees care center management staff and daily operations, drives improvement across productivity, satisfaction, hospital relations, and community efforts, and supports a culture of safety, transparency, compliance, and timely incident reporting. The position manages assigned budgets and forecasts, monitors financial results and variances, and uses performance metrics and benchmarking to set targets and guide improvement. It also collaborates with provider leadership on performance data and provider issues, and allocates staff, space, equipment, and other resources to meet care center needs, including coverage for standard and non-standard operating hours.
Requirements
- Five years of healthcare management experience.
- Demonstrated ability to effectively lead productive, complex teams, potentially including team leaders and teams across multiple geographic locations.
- Demonstrated ability to effectively manage provider relations.
- Bachelor's degree in business, finance, healthcare administration, or a related field, or an equivalent combination of experience and education.
- Strong knowledge of business and management principles, budget control, and accounting principles, including capital budgeting, cost accounting, and professional and patient billing, with the ability to apply them in a healthcare environment.
- Strong knowledge of, or ability to learn, budgeting processes, management reports, accounting, purchasing, and patient billing systems.
Nice To Haves
- Previous surgical specialty or specialty experience.
- Previous outpatient practice management experience.
- Previous management experience in a union environment.
- Prior managed care or integrated delivery systems experience.
- Master's degree in business, finance, healthcare administration, or a related field.
Responsibilities
- Lead, plan, direct, monitor, and improve the performance and daily operations of assigned care centers.
- Cultivate a patient-focused culture that reflects humankindness and supports high-quality care and positive patient and provider experiences.
- Represent the assigned medical group locally and drive improvement in care center productivity, patient and provider satisfaction, hospital relations, and community efforts.
- Direct care center management staff and employees and oversee care center development and improvement projects.
- Promote a culture of safety and transparent, timely reporting and disclosure of incidents; ensure compliance with quality, safety, risk, privacy, and compliance requirements, and support corrective action plans.
- Conduct required drills and training as directed by quality, risk, safety, emergency preparedness, and compliance functions.
- Manage assigned cost center budgets, prepare annual budgets and forecasts with leadership, monitor fiscal operations, resolve financial reporting discrepancies, analyze variances, and identify revenue and expenditure strategies.
- Use performance metrics, benchmarks, dashboards, and management targets to assess and improve patient volumes, operations, finances, patient and provider satisfaction, and patient safety.
- Collaborate with provider leadership using data and analytics to evaluate care center performance; provide feedback to organizational and medical group leadership and resolve or escalate provider issues as appropriate.
- Work with Human Resources when provider issues involve staff.
- Set management staff workload priorities and coordinate care center resources to meet patient care, administrative, operational, and support requirements.
- Allocate staff, space, equipment, and other resources to optimize services and ensure adequate coverage for standard and non-standard operating hours.
- Ensure care center staff understand and work within their defined scopes of practice.
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What This Job Offers
Job Type
Full-time
Career Level
Director
