Director Clinic Operations

CommonSpirit Health•Citrus Heights, CA

About The Position

The Director of Clinic Operations for Mercy Medical Group and Woodland Medical Group Primary Care leads, plans, directs, monitors, and improves assigned care centers’ overall performance. The role focuses on delivering high-quality, patient-centric care, improving patient and provider experiences, supporting staff, and cultivating a culture centered on humankindness. The Director is accountable for operational, financial, clinical, quality, and business development activities, and oversees care center development and medical practice-wide improvement projects. Working with the Vice President, Executive Director, provider site leadership, and area hospital leadership, the Director represents the assigned medical group locally and drives improvements in care center productivity, patient and provider satisfaction, hospital relations, and community efforts. The position directs care center management staff and employees, supports safe and compliant operations, manages assigned budgets and resources, monitors performance metrics, and collaborates with provider leadership to evaluate and improve care center performance.

Requirements

Five years of healthcare management experience.
Demonstrated ability to effectively lead productive, complex teams, including leaders of teams and teams across multiple geographic locations.
Demonstrated ability to effectively manage provider relations.
Bachelor's degree in business, finance, healthcare administration, or a related field, or an equivalent combination of experience and education.
Strong knowledge of business and management principles, budget control, and accounting principles, including capital budgeting, cost accounting, and professional and patient billing, with the ability to apply them in a healthcare environment.
Strong knowledge of, or ability to learn, budgeting processes, management reports, accounting, purchasing, and patient billing systems.

Nice To Haves

Previous management experience in primary care, such as Family Medicine or Internal Medicine, strongly preferred.
Previous outpatient practice management experience preferred.
Previous management experience in a union environment preferred.
Prior managed care or integrated delivery systems experience preferred.
Master's degree in business, finance, healthcare administration, or a related field preferred.

Responsibilities

Lead, plan, direct, monitor, and improve assigned care centers’ daily operations and overall performance.
Collaborate with organizational, provider, and hospital leadership to establish a vision and culture focused on patient care.
Represent the assigned medical group locally and drive improvements in productivity, patient and provider experience, hospital relations, and community efforts.
Direct care center management staff and employees and ensure operations support excellence in patient care.
Promote a culture of safety, timely incident reporting and disclosure, and proactive reporting of issues and concerns.
Ensure compliance with quality, safety, risk, privacy, and other applicable policies and procedures; arrange corrections when needed.
Conduct required drills and training, and support associated improvement and action plans.
Manage the financial operations and budgets of assigned cost centers; develop annual budgets with leadership by forecasting visits and expenses.
Monitor fiscal operations, revenues where appropriate, expenses, forecasts, financial reports, and variances; identify corrective actions and strategies to optimize revenue and expenditure.
Use performance metrics and benchmarking tools to assess patient volumes, operations, finances, patient and provider satisfaction, and patient safety.
Develop actionable dashboards and management targets aligned with community standards and the organization's mission, vision, and values.
Collaborate with provider leadership using data and analytics to evaluate care center performance, and provide feedback to medical group leadership on provider performance.
Resolve routine provider issues and escalate complex or serious issues to appropriate leadership; collaborate with Human Resources when provider issues involve staff.
Set care center management staff workload priorities and coordinate operations to meet patient care, administrative, operational, and support requirements.
Prioritize and allocate staff, space, equipment, and other resources, including coverage for standard and non-standard operating hours.
Ensure management staff and employees understand and work within their defined scopes of practice.