About The Position
The Director of Client Development is the senior strategic leader for a dedicated consumer packaged goods retail execution program. The role owns the executive client relationship, profitable account growth, financial performance, and alignment between client priorities and field execution across a large, geographically dispersed workforce. The Director connects retailer opportunities, market intelligence, consumer insights, operational results, and financial data to shape clear strategies and measurable business outcomes. Professional fluency in English and Spanish is required. Success is measured by client trust, satisfaction, retention, renewal, and executive engagement; profitable revenue growth, forecast accuracy, and financial performance; expansion opportunities and strategic plans; consistent field execution and service quality; timely risk resolution and cross-functional alignment; and team capability, accountability, leadership effectiveness, and succession strength. The role may require travel up to 30%, based on business needs. Physical requirements include extended periods of sitting and computer use, carrying light items typically weighing 20 pounds or more, occasional reaching, bending, or stooping, sustained focus on desk-based work, following directions, and repetitive motions such as typing and clicking.
Requirements
- Bachelor’s degree in Business, Marketing, Management, Finance, or a related field, or equivalent relevant experience.
- Minimum 8 years of progressive experience in client development, business development, client leadership, retail operations, CPG, or a related industry.
- Fluency in English and Spanish, including business discussions and presentations in both languages.
- Demonstrated experience leading large, geographically dispersed field teams in execution-focused environments, with accountability for service quality, workforce performance, and results across multiple markets.
- Demonstrated success leading complex client relationships, influencing executive stakeholders, and delivering measurable account growth.
- Strong financial acumen, including P&L ownership, budgeting, forecasting, resource planning, and ROI evaluation.
- Ability to convert data, market intelligence, and operational results into clear strategies and executive recommendations.
- Exceptional communication, presentation, negotiation, problem-solving, and relationship-building skills.
- Ability to travel up to 30%, based on business needs.
- Physical ability to sit for extended periods, typically 6 or more hours per day; use a computer, keyboard, and mouse for prolonged periods; lift and carry light items such as files, office supplies, or laptops, typically 20 pounds or more; occasionally reach, bend, or stoop; maintain focus for long periods of desk-based work; follow clear directions; and perform repetitive motions consistently throughout the day.
Nice To Haves
- Experience with large-scale retail execution, merchandising, sales, category management, or field service programs.
- Knowledge of grocery, mass, club, specialty, or multicultural retail environments, including shopper behavior and CPG business drivers.
- Experience engaging stakeholders and consumers across culturally diverse and multilingual environments.
Responsibilities
- Own the senior client relationship and lead executive engagement, annual planning, quarterly business reviews, strategic workshops, and performance discussions.
- Develop and execute account growth plans aligned with client priorities, retail opportunities, revenue goals, and profitability targets; build business cases for pilots, investments, and service expansion.
- Own the account P&L, budget, forecast, expenses, and ROI analysis; conduct monthly financial reviews and take corrective action when performance varies from plan.
- Translate retailer feedback, field intelligence, shopper and consumer insights, competitive activity, and execution data into concise recommendations for client and internal leaders.
- Partner with operations and field leadership to guide a large, geographically dispersed field organization and translate strategic commitments into consistent execution, with clear owners, milestones, service levels, staffing expectations, communication rhythms, and KPIs across markets.
- Establish field leadership routines, market-level accountability, and scalable communication practices to improve execution consistency, issue resolution, and performance across regions.
- Identify and resolve risks early, remove service-delivery barriers, and ensure escalations receive urgent attention, accountability, and sustainable solutions.
- Lead and develop assigned client engagement, operations, and support resources; set goals, decision rights, performance expectations, and succession plans.
- Drive cross-functional alignment across operations, field leadership, finance, recruiting, training, analytics, and other support teams.
- Oversee accurate, actionable reporting and dashboards; use KPI trends and root-cause analysis to guide priorities, resource decisions, and continuous improvement.
- Represent the business in appropriate client, retailer, and industry engagements and maintain a visible presence with key stakeholders.
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What This Job Offers
Job Type
Full-time
Career Level
Director
