Senior Director - Client Development
About The Position
The Senior Director of Client Development is a key partner to the métiers, merchandising, retail, and ecommerce teams in developing Hermès’ Women, Men, and Lifestyle Universes. The role oversees client development experts across MRTW, WRTW, Fine Jewelry, Beauty & Fragrances, and Equestrian, and develops and implements strategies to drive sales, support seamless selling ceremonies, and deliver an exceptional client experience. Working with CRM, Digital Analytics, and Business Intelligence teams, the Senior Director analyzes customer behavior and trends and shares insights with retail and ecommerce teams. The role also develops initiatives to engage clients appropriately across channels, strengthens client relationships, and coordinates client development strategies and experiences with internal partners. The position has supervisory, budget, and decision-making responsibilities. Other duties may be assigned by the supervisor.
Requirements
- 10 or more years of sales experience.
- Strong planning and organizational skills, with prioritization, deadline management, and attention to detail.
- Elevated leadership and communication skills.
- Even-tempered, with the ability to multitask continuously.
- Self-starter able to work independently.
- Flexible with schedule changes to accommodate business needs.
- Able to perform the key functions of the role with or without reasonable accommodations.
Nice To Haves
- College degree preferred.
Responsibilities
- Develop a client development strategy for the Women, Men, and Lifestyle Universes using data insights, feedback from client development experts, and input from regional vice presidents and stores.
- Define client action plans with client development experts and métier partners.
- Map client journeys by segment and métier to establish a long-term client development strategy.
- Work with Maison and Watch métier experts to identify client opportunities, share best practices, and align bespoke client experiences.
- Partner with Learning and Development and Merchandising to identify training opportunities and develop selling ceremony and client experience modules.
- Identify client development gaps and opportunities, then work with cross-functional teams to develop appropriate solutions, services, and experiences.
- Partner with CRM to identify clients for international events and accompany those clients directly or indirectly during the events.
- Build strong client relationships that support continuity and ongoing representation.
- Work with the Client Experience team to define the animations calendar and create elevated, bespoke client experiences.
- Monitor competitive activity and formulate and communicate appropriate response strategies.
- Oversee client development experts across MRTW, WRTW, Fine Jewelry, Beauty & Fragrances, and Equestrian.
- Partner with CRM, Digital Analytics, and BI to understand customer behavior, analyze trends, and share insights with retail and ecommerce teams.
- Develop initiatives to engage clients appropriately across channels.
- Perform other duties as assigned by the supervisor.
Benefits
- Commission and bonus incentives based on sales performance
- Medical, dental, and vision coverage
- Life insurance and disability coverage
- Paid time off, including 15 annual vacation days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick and safe time
- Paid parental leave and transition time
- 401(k) and Roth retirement plans with company matching and profit sharing
- Flexible spending accounts
- Fitness reimbursement
- Voluntary life insurance
- Product discount
- EAP resources
- Access to Calm App, Health Advocate, and Family Building Support
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
