Senior Client Development Manager

TAGG Logistics/Hub Group • Oak Brook, IL

6d • $60,000

About The Position

As a Senior Client Development Manager, you will lead the definition, development, and deployment of supply chain solutions for Hub Group clients in the consumer packaged goods industry. You will oversee the client experience in a team environment, guiding internal functions that have client touchpoints, including sales, operations, accounting, and information technology. You will manage multiple projects to ensure successful, high-quality service during client implementation and throughout the client relationship. The role requires business acumen and flexibility to work with all levels of a client’s organization, as well as the ability to grow and expand service products for your client base. Periodic travel of up to 30% is required.

Requirements

• Excellent problem-solving skills and the ability to inspire others to find creative solutions to challenging situations.
• Ability to multitask and manage competing priorities effectively.
• Proven track record of building and managing key business relationships.
• Highly organized and attentive to detail.
• Excellent written and oral communication skills.
• Ability to identify and assess client needs and craft compelling solutions.
• Self-directed, while also being a strong team player.
• Expertise in Microsoft Office, especially Excel, PowerPoint, and Word.

Nice To Haves

• Bachelor’s degree, preferably in Business, Marketing, Supply Chain, or a related field.
• Familiarity with EDI transactions.

Responsibilities

• Provide client training on Hub Group’s proprietary supply chain management software tools.
• Work with warehousing and transportation service providers to outline and define client service solutions.
• Establish, define, and communicate standard operating procedures (SOPs) with relevant internal Hub Group departments.
• Provide ongoing account management.
• Work with assigned clients to establish and monitor performance metrics and key performance indicators.
• Anticipate and troubleshoot operational service challenges.
• Ensure financial targets are achieved for both the client and Hub Group.
• Understand clients’ complete logistics needs and establish Hub Group as their comprehensive service provider of choice.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• Life and AD&D insurance
• Disability coverage
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed