Client Development Manager

Roberts Civil Engineering•Blackshear, GA

About The Position

Roberts Civil Engineering is seeking a Client Development Manager for its Consulting Division. This externally facing role develops relationships and generates qualified federal, public-sector, and other assigned opportunities; advances opportunities through the company’s established product lifecycle; and connects prospective clients and opportunities with appropriate technical leaders. The role also supports selected client relationships and accounts receivable efforts in partnership with Finance. The position is relationship-oriented and market-aware, with a focus on turning external engagement into documented opportunities and clear next steps, without assuming project-management or technical authority. The manager conducts tactical and strategic relationship-development and opportunity-generation work, maintains client and opportunity information, provides market intelligence, coordinates approved pursuit activity, and supports selected collections-related outreach. Technical scope, pricing, contracts, go/no-go decisions, payment arrangements, schedules, and project-delivery commitments remain with authorized leaders. The role does not manage engineering projects or independently commit RCE to those matters.

Requirements

Seven to ten years of experience in business development, client development, public-sector relations, government affairs, community relations, professional services, or a related externally facing role preferred.
Demonstrated ability to build professional relationships, identify opportunities, maintain consistent follow-up, and communicate effectively with senior and external stakeholders.
Experience using CRM or opportunity-management systems to maintain contacts, activities, leads, and opportunities.
Strong written communication, public speaking, organization, discretion, and professional judgment.
Ability and willingness to travel within assigned markets and attend occasional evening meetings, community events, conferences, or networking activities.
United States work authorization required.

Nice To Haves

Bachelor’s degree in business, public administration, communications, political science, urban planning, marketing, construction, engineering-related studies, or a related field preferred; equivalent relevant experience may be considered.
Experience developing relationships with federal, state, local, municipal, infrastructure, development, or other public-sector stakeholders strongly preferred.
Experience in civil engineering, infrastructure, architecture, construction, environmental services, utilities, planning, or another professional-services environment preferred.
Working knowledge of public procurement, RFP/RFQ processes, or federal/public-sector opportunity development preferred.

Responsibilities

Build and maintain relationships with public-sector agencies, community and industry stakeholders, developers, prospective clients, and strategic contacts in assigned markets.
Maintain a schedule of external outreach, client and prospect meetings, agency engagement, networking, industry events, and community activities aligned with Consulting Division priorities.
Monitor agency initiatives, procurement activity, capital programs, funding activity, RFPs, RFQs, and other market signals to identify and develop qualified opportunities.
Generate new public-sector opportunities and route qualified opportunities to Consulting Division and technical leaders for evaluation and pursuit decisions.
Serve as the business relationship manager for assigned clients and opportunities through pre-pursuit and pursuit stages, maintaining momentum, documented next steps, and external follow-up within RCE’s established product lifecycle.
Maintain accurate client, contact, activity, lead, and opportunity information in the company CRM and other designated product-lifecycle tools.
Prepare concise relationship and opportunity updates covering activity, qualified opportunities, barriers, commitments, owners, and next steps.
Coordinate with technical leaders, the Project Services Coordinator, and the Marketing & Communications Specialist on approved pursuit activity, client meetings, outreach materials, presentations, event participation, and follow-up.
Support early client conversations by gathering relationship context, needs, timing, procurement information, and decision-making considerations, and transfer technical questions or commitments to the appropriate technical leader.
Represent RCE professionally at approved client meetings, agency forums, industry events, community meetings, conferences, and networking opportunities.
Partner with Finance on selected aging accounts through relationship-based outreach to clarify payment barriers, obtain status information, reinforce commitments, or facilitate resolution.
Document collections-related outreach and refer disputes, payment-plan decisions, contractual questions, or financial exceptions to Finance or authorized leadership.
Partner with Consulting Division and senior leadership to translate approved growth priorities into targeted relationship-development and opportunity-generation activity.
Build sustained relationships with priority public-sector and federal prospects before formal procurement or solicitation opportunities are released.
Provide market and relationship intelligence to Consulting Division and technical leaders, including emerging needs, planned procurements, stakeholder priorities, competitive activity, and relationship opportunities.
Develop and maintain focused engagement plans for assigned prospective and existing clients, identifying relationship objectives, next steps, internal owners, and potential opportunities.
Advance qualified opportunities through the established product lifecycle while leaving technical scope, pricing, contracts, go/no-go decisions, and project-delivery commitments to authorized leaders.
Use CRM and product-lifecycle information to identify stalled opportunities, relationship gaps, and follow-up needs, and coordinate action with designated owners.
Partner with Finance and operational leaders to strengthen client relationships where service, communication, or payment concerns may affect retention, collections, or future work.
Perform other related duties as assigned.