Client Manager - Land Development

JR Engineering•Centennial, CO

About The Position

The Client Manager for Land Development in Centennial is responsible for securing and managing projects and serving as the primary client relationship lead. The role plans, organizes, directs, and controls engineering projects from concept through design and construction, ensuring project objectives and quality standards are met within established schedules and budgets. The Client Manager manages client relationships and expectations, develops business, prepares proposals and change orders, and coordinates project delivery with Production Leads, Project Accountants, subconsultants, and other partners. The role also monitors market and industry developments, supports client retention and strategic planning, and mentors engineering team members. The Client Manager may review and sign or seal engineering plans developed under their direction.

Requirements

Bachelor’s degree in Civil Engineering from an accredited college or university, or in a related discipline.
Valid Colorado PE license.
Minimum of 10 years of related experience.
Excellent verbal and written communication skills.
Excellent organizational skills and attention to detail.
Working knowledge of Microsoft Word, Excel, Project, and PowerPoint.

Nice To Haves

Business development experience is preferred.
Client Manager II and III candidates should have advanced experience in all aspects of client management.

Responsibilities

Serve as the primary liaison between clients and Production Leads throughout the project lifecycle, translating client goals and needs into project objectives, requirements, challenges, and changes.
Develop and support new and existing client relationships, and market JR Engineering’s professional services.
Foster partnerships with public and private clients, industry partners, and vendors.
Guide service implementation and ensure project scope, performance standards, schedules, and quality expectations are met.
Manage client expectations and identify, communicate, and resolve scope changes that may affect design direction, budget, or schedule.
Prepare, negotiate, and issue change orders for additional services.
Collaborate with the Project Accountant on invoicing, accounts receivable monitoring, and collections.
Prepare engineering proposals, including scope and fee development, subconsultant coordination and negotiation, schedules, contracts, and forms.
Participate in pre-application meetings and client presentations.
Support onboarding and integration of new clients and maintain direct contact with clients during their projects.
Track quarterly marketing reports covering proposal activity, active pursuits, and existing and proposed client connections.
Represent the Land Development group in internal marketing, strategic planning, and business development discussions.
Support client retention by ensuring client satisfaction and identifying future opportunities through feedback.
Identify and pursue new business opportunities aligned with JR Engineering’s strategic goals.
Monitor industry trends, emerging technologies, public policy, infrastructure initiatives, and changing local and regional regulations affecting public infrastructure and private development.
Conduct client research and market intelligence gathering and monitor competitor activity to inform pursuit strategies.
Participate in professional organizations, industry events, and business development activities.
Mentor and support the professional development of mid- to senior-level engineering team members.
Review and potentially sign or seal engineering plans developed under the Client Manager’s direction.