Director, Client Development (Bilingual)

Acosta•Bloomfield, NJ

About The Position

The Director of Client Development is the senior strategic leader for a dedicated consumer packaged goods retail execution program. This role owns the executive client relationship, profitable account growth, financial performance, and alignment between client priorities and field execution across a large, geographically dispersed workforce. The Director connects retailer opportunities, market intelligence, consumer insights, operational results, and financial data to shape clear strategies and measurable business outcomes. Professional fluency in English and Spanish is required. The Director leads client planning and engagement, develops account growth strategies, and owns the account P&L, budget, forecast, expenses, and ROI analysis. The role partners with operations and field leadership to translate strategic commitments into consistent execution across markets, establishes accountability and communication practices, leads and develops assigned teams, and drives cross-functional alignment. Success is measured by client trust and retention, profitable growth and financial performance, consistent field execution, timely issue resolution, and team capability.

Requirements

Bachelor's degree in Business, Marketing, Management, Finance, or a related field, or equivalent relevant experience.
Minimum 8 years of progressive experience in client development, business development, client leadership, retail operations, CPG, or a related industry.
Professional fluency in English and Spanish, including business discussions and presentations in both languages.
Demonstrated experience leading large, geographically dispersed field teams in execution-focused environments, with accountability for service quality, workforce performance, and results across multiple markets.
Demonstrated success leading complex client relationships, influencing executive stakeholders, and delivering measurable account growth.
Strong financial acumen, including P&L ownership, budgeting, forecasting, resource planning, and ROI evaluation.
Ability to convert data, market intelligence, and operational results into clear strategies and executive recommendations.
Exceptional communication, presentation, negotiation, problem-solving, and relationship-building skills.
Ability to travel up to 30%, based on business needs.

Nice To Haves

Experience with large-scale retail execution, merchandising, sales, category management, or field service programs.
Knowledge of grocery, mass, club, specialty, or multicultural retail environments, including shopper behavior and CPG business drivers.
Experience engaging stakeholders and consumers across culturally diverse and multilingual environments.

Responsibilities

Own the senior client relationship and lead executive engagement, annual planning, quarterly business reviews, strategic workshops, and performance discussions.
Develop and execute account growth plans aligned with client priorities, retail opportunities, revenue goals, and profitability targets; build business cases for pilots, investments, and service expansion.
Own account P&L, budget, forecast, expenses, and ROI analysis; conduct monthly financial reviews and take corrective action when performance varies from plan.
Turn retailer feedback, field intelligence, shopper and consumer insights, competitive activity, and execution data into recommendations for client and internal leaders.
Partner with operations and field leadership to lead a large, geographically dispersed field organization and translate strategic commitments into consistent execution across markets.
Establish field leadership routines, market-level accountability, and scalable communication practices to promote execution consistency, rapid issue resolution, and continuous performance improvement.
Identify and resolve risks early, remove barriers to service delivery, and ensure escalations receive urgent attention, accountability, and sustainable solutions.
Lead and develop assigned client engagement, operations, and support resources; set goals, decision rights, performance expectations, and succession plans.
Drive cross-functional alignment across operations, field leadership, finance, recruiting, training, analytics, and other support teams.
Oversee accurate, actionable reporting and dashboards; use KPI trends and root-cause analysis to guide priorities, resource decisions, and continuous improvement.
Represent the business in appropriate client, retailer, and industry engagements and maintain a visible presence with key stakeholders.