Senior Client Development Director
About The Position
The Senior Client Development Director owns the overall relationship, performance, and strategic direction for the company’s largest and most complex customer accounts supported by its warehouses, cross-docks, and consolidation centers. These customers require customized, multi-service supply chain solutions, dedicated leadership attention, and mature analytics to support growth, efficiency, and network evolution. The role is accountable for service excellence, customer retention and growth enablement, and operational alignment across multiple contracts and service offerings through close partnership with Account Operations and internal leadership teams. Its focus is customer satisfaction, strategic planning, issue escalation, and long-term value creation rather than day-to-day transactional execution. The position serves as the dedicated executive point of contact for assigned Tier 1 clients and leads the design and delivery of tailored solutions across warehousing, transportation, labor strategies, reporting, and facility or network considerations. It develops account strategies, leads business reviews, coordinates cross-functional teams, manages escalations, and builds relationships with client leadership.
Requirements
- Bachelor’s degree in Supply Chain, Logistics, Business, Engineering, or a related field.
- At least 8 years of progressive experience in logistics, supply chain, or 3PL environments with multi-site or enterprise-level scope.
- Demonstrated experience managing large, complex, multi-service customer accounts with significant revenue responsibility.
- Ability to develop and execute multi-year strategic plans that drive growth, profitability, and operational performance.
- Strong financial acumen, including experience with pricing strategy, cost optimization, and commercial decision support.
- Experience leading cross-functional initiatives across operations, engineering, commercial, and finance organizations without direct authority.
- Advanced analytical skills and ability to translate data into executive-level insights and recommendations.
- Demonstrated success influencing senior stakeholders and building relationships at executive levels internally and externally.
- Strong knowledge of warehousing, fulfillment, transportation, and network design principles in a 3PL or distribution environment.
- Excellent communication, negotiation, and presentation skills, including experience leading executive business reviews and strategic discussions.
- Ability to manage multiple complex priorities in a fast-paced, evolving environment with a high degree of autonomy.
- Proficiency with Microsoft Office tools and data analysis platforms.
- Willingness to travel based on customer and business needs.
Nice To Haves
- Advanced degree.
- Experience with TMS/WMS systems.
Responsibilities
- Serve as the dedicated executive point of contact for assigned Tier 1 clients with a large presence in warehouses, cross-docks, and consolidation centers, owning relationship health, performance outcomes, and strategic alignment.
- Lead the design and delivery of customized supply chain solutions spanning warehousing, transportation, labor strategies, reporting, and facility or network considerations.
- Develop and execute annual and multi-year account strategies focused on value creation, continuous improvement, and customer growth objectives.
- Facilitate monthly and quarterly business reviews, using analytics and performance insights to guide decisions and improvement initiatives.
- Partner with Account Operations, warehouse leaders, and functional leadership in Managed Transportation, Brokerage, and Intermodal business units to align execution with customer requirements and service-level agreements.
- Collaborate with Sales, Pricing, and Finance on pricing decisions, solution design, and commercial strategy.
- Own escalation management for complex operational, financial, or service issues, ensuring rapid response and clear customer communication.
- Engage regularly with the assigned Sales partner and Executive Sponsor to support alignment, advocacy, and executive-level support.
- Develop strong relationships with client leadership at multiple levels.
- Understand client needs, including future business changes, demand and supply cycles, and areas for growth.
- Remediate client-level escalated credit disputes.
- Perform other duties and responsibilities as assigned or changed from time to time.
Benefits
- Medical
- Dental
- Vision
- Flexible Spending Account (FSA)
- Employee Assistance Program (EAP)
- Life and AD&D Insurance
- Disability
- Paid Time Off
- Paid Holidays
- Bonus eligibility
- Equity eligibility
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What This Job Offers
Job Type
Full-time
Career Level
Senior
